Assistant Branch Manager

Carver Federal Savings Bank • New York, NY

90d • $55,000 - $60,000

About The Position

The Assistant Branch Manager will supervise and coordinate the operational activities of the branch and work with the Branch Manager to meet branch deposit and account goals. This position will back-up the Branch Manager in the manager's absence. The role involves training branch personnel, conducting audits, assisting with sales calls, and ensuring compliance with various regulations.

Requirements

• Ability to make sound judgments with limited information.
• At least five years in commercial or savings bank branch operations.
• Solid supervisory and customer servicing experience.
• Bachelor's degree preferred.
• Residents of communities in which Carver branches exist preferred.
• Exceptional interpersonal skills.
• Excellent written and oral communications skills.
• Ability to manage others.
• Ability to work independently and as part of a team.
• Knowledge of Bank Secrecy and Community Reinvestment Acts.
• Knowledge of Microsoft Excel and Word and bank branch technology.

Responsibilities

• Coordinate the training of branch personnel and provide on-the-job coaching.
• Conduct periodic audits of cash and cash equivalent items to ensure conformance with established procedures and policies.
• Conduct staff meetings of operations personnel to discuss customer service and sales goals.
• Assist with sales calls for new business and engage in the sale of bank products and services.
• Open and close the branch and stay abreast of security policies and procedures.
• Supervise vault operations and procedures and control supply of money on hand.
• Verify count of incoming cash shipments.
• Maintain knowledge of branch policies and procedures and ensure adherence to audit controls.
• Process savings and CSR work when necessary.
• Open the overnight routing bag and examine contents.
• Train personnel in proper communication etiquette.
• Interview applicants and participate in the hiring process.
• Conduct performance reviews and handle employee matters.
• Document and record events to ensure fairness and compliance with legal guidelines.
• Ensure compliance with the Community Reinvestment Act and other regulatory issues.
• Handle customer complaints and counsel customers with special problems.
• Compile and distribute required and special reports on operating functions of the branch.
• Monitor sales goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree