Assistant Branch Manager

First National Bank Texas • Frisco, TX

342d

About The Position

The position involves assisting the Center/Branch Manager in the daily operations of the staff, which includes preparing work schedules, assisting with bank balancing, conducting staff meetings, and addressing customer care and concerns. The role also requires controlling the security video process as directed by policy and upper management. A key responsibility is to deliver quality customer service through personal contact with customers and prospects, ensuring adherence to approved quality standards. The individual will be accountable for achieving monthly new account production as assigned by upper management and will work closely with the manager to motivate staff to achieve retail and new account production. In the absence of the manager, the individual will manage the branch and conduct training for new hires. The role also involves providing bank services to a diverse customer base, including a large Spanish-speaking population, and completing other tasks as assigned by the manager, including opening and closing the branch.

Requirements

• At least 18 years of age
• High School diploma or equivalency
• Minimum of one year management/supervisory experience
• Strong sales skills with the ability to effectively develop business
• Proven ability to establish and maintain sound relationships with existing and potential customers
• Excellent communication skills, leadership and organizational skills
• Extensive cash handling experience
• Experience working in a high volume, fast paced environment
• Must successfully pass background investigation and drug screen according to company policy
• Must be able to get along with co-workers and work effectively in a team environment
• Must be able to work a flexible schedule including evenings, weekends, and holidays. Schedules are prepared based on business need and subject to change at any time.

Nice To Haves

• Two year college degree in business/management or related degree
• Banking industry experience
• Familiarity with banking laws and ordinances: Reg cc policies, OFAC, etc.

Responsibilities

• Assist the Center/Branch Manager in the daily operation of staff
• Prepare work schedule, assist with bank balancing, staff meeting, customer care and concerns
• Control security video process as directed by policy and upper management
• Assist in the delivery of quality customer service through personal contact with customers and prospects, and adherence to approved quality standards
• Accountable for the achievement of monthly new account production as assigned by upper management
• Work closely with manager to motivate staff to achieve retail and new account production
• Manage branch in the absence of the manager
• Conduct training for new hires
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Complete other tasks as assigned by manager as needed to include, but not limited to, opening/closing branch

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees