Assistant Branch Manager

Space Coast Credit Union - Jacksonville, FL

Full-time - Mid Level

Remote - Jacksonville, FL

Credit Intermediation and Related Activities

About the position

The Assistant Branch Manager at VyStar Credit Union is responsible for coaching, developing, and leading branch employees to achieve individual, branch, and organizational growth goals while delivering exceptional member service. This role involves collaborating with the Branch Vice President to implement branch strategies, maintain operational excellence, and foster strong member relationships in a fast-paced environment.

Responsibilities

• Partner with the Branch Vice President to ensure day-to-day branch operations result in exceptional service experiences for members.
• Train, encourage, and coach employees to embrace VyStar's Standards of Excellence and Member Service Commitments.
• Model VyStar Excellence behaviors while performing job duties.
• Develop staff for succession planning within the branch network.
• Work closely with Human Resources to ensure appropriate recruiting and training curriculum.
• Assist the BVP by partnering with internal departments for success.
• Establish and validate performance objectives for the branch.
• Provide ongoing coaching for direct reports, including performance reviews and career progression discussions.
• Conduct daily team huddles and weekly sales meetings for training and skill practice.
• Prepare and administer performance appraisals for direct reports.
• Analyze data to determine staffing changes as needed.
• Support and participate in all Credit Union initiatives and campaigns.
• Ensure compliance with regulations, policies, and procedures.
• Exhibit integrity, trustworthiness, and professionalism at all times.
• Work from home during branch closures.
• Lead by example through community service supporting the VyStar brand.
• Create and maintain an inclusive and professional environment.
• Mentor and train high school branch and Collegiate employees.
• Resolve member concerns independently and provide counseling on financial matters.

Requirements

• High school diploma or GED is required; Associate's degree preferred.
• 3+ years in a customer service, sales, community service, military service, or leadership role is required.
• 2 years' experience in a lead role within a financial institution is preferred.
• Excellent written and verbal communication skills.
• Strong teaching and mentoring skills.
• Ability to work in a fast-paced, changing environment.

Nice-to-haves

• Experience in a financial institution is preferred.

Benefits

• 401(k)
• On-the-job training
• Tuition reimbursement
• Work from home