First National Bank-posted about 1 year ago
Full-time • Entry Level
Palmyra, PA
Credit Intermediation and Related Activities

The Assistant Branch Manager at First National Bank is responsible for managing customer interactions and supporting the branch's sales team. This role involves developing a personal referral network, executing branch leads, and ensuring compliance with bank policies and procedures. The incumbent will also assist in coaching staff, managing daily sales activities, and performing operational duties within the branch.

  • Promotes the sales process through referral management and outbound calling.
  • Identifies customer financial needs and makes recommendations for bank products and services.
  • Incorporates FNB digital products into customer interactions.
  • Maintains effective data quality for referrals, customers, and applicants using branch technology.
  • Assists with daily sales activity management through staff coaching and monitoring sales results.
  • Coordinates operational duties such as scheduling work, monitoring workflow, and managing supplies.
  • Performs traditional teller transactions as needed.
  • Serves as a risk manager by understanding and reporting risks encountered daily.
  • High School diploma or GED required.
  • Minimum of 2 years of job-related experience required.
  • Excellent customer service skills.
  • Strong written and verbal communication skills.
  • Excellent organizational, analytical, and interpersonal skills.
  • Detail-oriented with the ability to use job-related software.
  • Basic proficiency in MS Word and PowerPoint, and intermediate proficiency in MS Excel.
  • Knowledge of banking policies, procedures, and consumer products.
  • Nationwide Mortgage Licensing System and Registry Identifier preferred.
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