Assistant Branch Manager

Enterprise Bank & Trust • Los Alamos, NM

381d

About The Position

The Assistant Branch Manager is responsible for the day-to-day operational management of the branch, ensuring adherence to bank policies and procedures. This role involves supervising branch personnel, providing leadership and guidance to enhance associate engagement and development, and ensuring efficient customer service delivery.

Requirements

• Bachelor's degree in business related field or equivalent experience, or equivalent combination of education and experience.
• Minimum of two years banking experience required.
• Customer service experience required.
• Experience working in an environment with individual and team goals preferred.
• Previous supervisory experience preferred.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.

Nice To Haves

• Experience working in an environment with individual and team goals preferred.
• Previous supervisory experience preferred.

Responsibilities

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provides coaching to associates, creates schedules, addresses service breakdowns, and works with the Manager on hiring employees and performance issues.
• Partners with Branch Manager to direct activities of branch associates to ensure complete and efficient customer service.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals, and overall branch performance.
• Ensures all company policies and procedures pertaining to branch operations are followed.
• Handles customer concerns; escalates customer concerns to Branch Manager as needed.
• Assists in coordinating recruitment and training of Branch staff.
• Completes new accounts and teller activities as needed.
• Accepts and completes projects and other miscellaneous duties as assigned.
• Completes quarterly unit assessment and ensures team adherence to policy/procedures as it relates to compliance, audit guidelines, and security standards.

Benefits

• Annual paid volunteer time off
• Charitable-matching opportunities
• Professional growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree