Assistant Branch Manager

VANTAGE CREDIT UNION • MO

70d • $60,000 - $65,000

About The Position

The position involves assisting the Branch Manager with the daily management of branch operations and associates to ensure sales, growth, and profit objectives. The role includes delegating authority when necessary while maintaining overall responsibility for results. The individual will lead the team to provide superior service to members and assist with branch reporting, operational procedures, and regulations regarding account and lending functions. Responsibilities also include maintaining daily operations, managing staffing needs, coaching and mentoring associates, and ensuring compliance with credit union policies and government regulations. The position requires a focus on member experience, quality control, and community involvement.

Requirements

• Exceptional knowledge of banking/credit union operations and sales leadership.
• Strong time management skills.
• Effective communication skills, both oral and written.
• Strong interpersonal skills to cultivate positive relationships.
• Dependability and ownership of branch sales and operations.
• Strong leadership abilities to motivate staff.

Nice To Haves

• Passionate about helping people and understanding credit union philosophy.
• Integrity and high moral responsibility.
• Creative problem-solving skills.
• Analytical ability with discerning questioning.
• Strong decision-making abilities.
• Commitment to the credit union's Culture Code.

Responsibilities

• Assist the Branch Manager with daily management of branch operations and associates.
• Lead team to provide superior service to members.
• Assist with branch reporting and adherence to operational procedures.
• Maintain smooth daily operations including facilities, security, audits, and supplies.
• Support hiring, terminations, promotions, and performance appraisals.
• Coach and mentor branch associates to meet sales and production goals.
• Monitor sales and service within the branch.
• Assist members with account and loan needs.
• Maintain security controls to protect the facility.
• Comply with credit union policies and government regulations.
• Assist with quality control assessments on loan and account documentation.
• Answer calls during high call volume periods.
• Participate in departmental and branch projects.
• Support growth of the branch and credit union through community involvement.
• Assume responsibilities of the Branch Manager in their absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees