Assistant Branch Manager/Personal Banker

S&T Bank • Ebensburg, PA

98d • $17 - $37

About The Position

The position involves profiling customers to determine their financial services needs and referring them to other Lines of Business when appropriate. The role includes opening loan and deposit accounts and achieving individual goals related to loan and deposit production as well as other sales goals assigned by the Retail Leadership Team or Branch Manager. The individual will provide support to the Branch Manager and must be flexible around branch hours.

Requirements

• High school diploma or equivalent required.
• Specialized training or a two-year degree preferred.
• Five to ten years of general business experience required.
• One to two years of supervisory experience preferred.
• Successful completion of the retail training program required.

Responsibilities

• Complete Frontline, Platform Sales & RSS Operational training as assigned by Consumer Bank Training.
• Demonstrate product knowledge, sales aptitude, and service expectations successfully.
• Assist in supervisory responsibilities for the efficient operation of the branch customer service function.
• Create a working environment focused on exceptional service and sales efforts.
• Coach staff regarding sales expectations and achieving assigned goals.
• Complete Bank's leader classes (STELLAR) as assigned by Employee Services.
• Complete Leadership courses as scheduled by Consumer Bank Training.
• Execute S&T sales conversations and note-taking while profiling customers.
• Utilize customer service software to improve efficiency in customer interviews.
• Prepare loan applications using LOS software and coordinate loan document preparation.
• Open new deposit accounts and produce necessary deposit documents.
• Suggest additional bank services and make referrals to other lines of business.
• Follow up on loans and deposit accounts opened and correct deficiencies.
• Complete outbound campaign calls on new and existing customers to generate new business.
• Work with customers on loan inquiries and take loan applications.
• Contribute to branch goals and sales and service standards.
• Execute professional sales and service behaviors in alignment with the Bank's values.
• Maintain good working relationships with bank employees in other departments.
• Complete NLMS requirements as part of the S.A.F.E. Act certification.
• Perform other duties as assigned to support the successful operation of the branch.

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees