Assistant Branch Manager - Lawrence Franklin - Indianapolis, IN - Indy Northeast

JPMorgan Chase • Indianapolis, IN

93d

About The Position

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As an Assistant Branch Manager-Operations in a Chase Branch, your passion for client service and operational expertise will shine. You will collaborate closely with the Branch Manager to manage the overall operations of the branch. You'll take charge of branch operations and ensure compliance with banking regulations. You’ll lead and coach our Associate Bankers, guiding them to handle transactions accurately, provide exceptional client experiences, and introduce clients to our bankers. You will represent our brand and culture with the utmost hospitality.

Requirements

• You thrive in a fast-paced environment and are committed to doing what's right for both clients and colleagues.
• You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy.
• You successfully navigate and excel in branch audits, adhering to policies, procedures, and regulatory banking requirements.
• You have a sharp ability to ask insightful questions, analyze situations, solve problems, and make sound decisions.
• You have a strong passion for influencing and educating the branch team and partners.
• You shine at building meaningful connections and engaging with clients.
• You have 2+ years of management experience or retail banking experience.
• You have a high school degree, GED, or foreign equivalent.
• You have the ability to work branch hours including weekends and evenings.

Nice To Haves

• You have 1+ years of Associate Banker (Teller) experience.
• You have a college degree or military equivalent.

Responsibilities

• Manage and inspire our Associate Bankers to work as a team to deliver seamless service with care and sincerity.
• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated.
• Strategically plan and manage staffing to adapt to the evolving needs of the branch and our clients.
• Oversee every aspect of branch operations including maintaining high standards for loss control, compliance, and audits.
• Engage clients with clear, polite communication to understand and help them, anticipating their needs.
• Simplify clients' banking experience by sharing self-service options.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED