Assistant Branch Manager III

Horizon Bank•Big Rapids, MI

34d

About The Position

Assists Branch Manager in the oversight of all aspects of branch operation including service, sales, personnel management, and risk management. Is responsible for developing and supporting new business opportunities across all business lines of the bank. Adapts to changing business needs. Makes timely, informed decisions that take into account the facts, goals, constraints and risk. Responsible for growth in core deposits and loans to meet or exceed budgeted financial results and efficient, effective management of the branch. Supervise tellers to ensure customers receive Exceptional Service and Sensible Advice. Provide guidance to avoid bank losses and ensure that established policies and procedures are followed.

Requirements

High School diploma or GED required; college degree in business, finance or related field of study.
1+ years' supervisory experience in retail or financial services; banking background preferred.
2+ years' sales and sales coaching experience. Sales management preferred.
Exhibit excellent sales skills with a high level of customer service orientation. Display a friendly and personable demeanor and a high degree of integrity.
Experience managing appropriate risk and making sound decisions.
Strong leadership skills, excellent interpersonal skills, and a demonstrated attention to detail. Experience with complex math functions with capacity to analyze credit and financial information.
Ability to effectively respond to customer needs and willing to solicit feedback to improve service.
Ability to present information with diplomacy and tact.
Strong knowledge of Microsoft Office software applications.

Nice To Haves

banking background preferred.
Sales management preferred.

Responsibilities

Coach and train branch advisors on recognizing opportunity to enhance customer relationship by referring other bank products and services.
Monitor sales reports and daily sales activities to identify opportunities for cross-sell and referrals to other business lines.
Ensure branch advisors have the tools and resources to achieve goals.
Expert knowledge of bank products and services.
Accountable for efficiency of all branch operations functions. Coordinate coverage to ensure appropriate levels of service.
Accountable for monitoring advisors' behaviors within the team to ensure professional and responsive delivery of service to customers whether in person, through a drive up facility, on the phone or through other electronic delivery channels.
Maintain professional appearance of branch to ensure a welcoming and inviting atmosphere.
Provide continued and timely training, coaching and guidance to all branch advisors to meet the service standards of the Company.
Promptly address customer concerns. Identify any issues requiring a service recovery plan, take a leadership role in providing direction or personally offer corrective action and follow up to ensure customer satisfaction.
Provide coverage for all day to day operations such as teller line and customer service department to ensure customer needs are met.
Responsible for conducting periodic testing of controls, documenting and reporting results.
Coach and educate advisors on potential risk exposure and mitigate risk with effective use of risk management tools.
Conduct reviews of advisor behaviors and documentation to ensure adherence to internal controls. Conduct audits and initiate corrective actions if needed.
Ensure and validate required training is completed and documentation signed and submitted per company policy.
Confirm that initial and periodic training on security procedures at the branch is completed, including emergency action plans.
Verify vendor authenticity for access control.
Responsible for ensuring adherence to company policies and procedures as well as all applicable federal, state and local laws and regulations.
Conduct periodic audits of behaviors and work output to identify area of non-compliance.
Ensure and validate branch advisors complete and apply all required compliance training.
Partner with Retail Management, District Manager and Branch Manager to make hiring decisions.
Coordinate training with Branch Training for new hires and in conjunction with performance and developmental needs.
Support and coach advisors to meet or exceed defined sales goals and service expectations.
Demonstrate commitment to coaching, retaining, developing, and supporting a diverse workforce.
Prepare and conduct scheduled performance evaluations. Address and document performance issues timely and in accordance with established procedures.
Manage advisor branch schedule to ensure adequate and effective coverage to meet the needs of the customers. Manage time off requests and approve weekly timecards.