This position works closely with the branch manager to attain branch- and Bank- established goals. Manages a team responsible for exceptional customer service standards along with operational soundness and generating revenue for the branch and Bank. Act as backup to personal banking team to open new accounts, receive loan requests, and gather credit-related information. Ensure the branch is operationally sound. Ensure that the tellers are trained and competent in explaining all products and services offered. Monitor sales and service goals. Process and oversee technical tasks such as opening and closing the branch, overdraft monitoring, wire transfers and collections, stop payments, and monitoring branch controls. Routinely and consistently provides guidance and training to branch team. Resolve conflicts unassisted. May back up new accounts. May back up teller line. Responsible for satisfactory audits. Frequently service complex accounts. Actively coach and mentor team to deepen customer relations. Begin to independently engage in business development. May support the cultivation and maintenance of the branch manager's relationship portfolio. Develop team members in all areas of career development. Skillfully handle customer complaints and concerns with the outcome goal being enhanced customer relations. Identify team strengths and weaknesses to strategically plan for the future. Support ongoing sales and service training to generate superior results as a branch team. Monitor and ensure teams adherence to sales and service goals. Interview, hire, and terminate employees with established policies and procedures. Mentor and train other assistant, managers, and supervisors in region. May package loans through direct loan centers. Other projects and responsibilities as assigned.