Assistant Branch Manager II

Richwood Bank•Richwood, OH

About The Position

Assistant Branch Manager II At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive. Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank – as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members. Richwood Bank has a comprehensive benefits package for full-time employees including, but not limited to, medical and wellness program, dental, vision, employee assistance plan, life insurance and supplemental short-term disability. Full time and part time employees have access to a 401(k) plan, an enhanced Wellness program, tuition reimbursement, and tons of professional development opportunities! The Assistant Branch Manager II (ABM II) role requires a positive attitude and the ability to keep things always running smoothly. The ABM II handles the operational functions of the branch including but not limited to opening and closing the facilities, maintaining logs, and conducting internal audits. This role also manages, leads, and evaluates staff to ensure they achieve their highest level of customer service as well as personal development. The ABM II is responsible for transactional tasks involved in serving customers and exceeding expectations. This position will conduct the full spectrum of banking service, from evaluating what account a customer would fit best in, opening accounts, and servicing them. Richwood Bank prides itself on a unique company culture and all team members should be active and engaged participants.

Requirements

Leadership
Ability to motivate others
Ability to multi-task when needed
Project management
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud
Mathematical skills
In-depth knowledge of our bank products and services
Work well under pressure and in a fast-paced environment
Ability to identify opportunity to educate customers of more products and services that may fit their needs (cross promotion)
Strong communication skills
High degree of accuracy
Detailed and organized
Maintain confidentiality at all times
Maintain a positive can-do attitude towards your team and customers
Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and teller roles and responsibilities relating to each act
Punctual
Driven to succeed and open minded to learn more about new technology within our industry
High School Diploma or GED required
Three years customer service experience required

Nice To Haves

college preferred
three years banking experience preferred

Responsibilities

Successfully manage, motivate, and coach the team of front-line staff and to perform the following tasks:
Keep track of employee schedules and attendance
Supervise daily banking activities
Inform staff of any information received from Corporate
Communicate expectations clearly
Delegate tasks as needed
Greet customers
Facilitate all transactions for customers across all financial account types and requests
Open accounts and teach customers how to gain the most potential from them
Maintain an accurate balance of cash drawers daily
Demonstrate knowledge of all accounts, products and services offered
Strong ability to identify customer needs and refer customers to additional business lines within The Bank
Support customers with all account and service needs
Be willing to help customers with additional benefits such as notary, faxing and check orders
Stay current on rates for CDs, savings IRAs and interest-bearing checking
Listen to customer needs and recommend the best solutions to help them succeed
Follows all Richwood Bank policies, procedures, and practices to ensure compliance with State and Federal laws and regulations
Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations
Scan proof – scanning all transactions daily into the computer
Demonstrate drive thru knowledge – speaker, transaction drawers/tube