Assistant Branch Manager II - Blue Springs North

Mid-Continent Public Library•Blue Springs, MO

2d•Onsite

About The Position

The Assistant Branch Manager II is responsible for providing excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Assistant Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. This position keeps abreast of current library trends and services.

Requirements

Bachelor’s degree or 4 years Supervisory experience required
1 year of Supervisory Experience Required
1 year Library Experience Preferred
Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.
Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.
Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.
Reliable, punctual, and flexible with scheduling.
Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.
Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.
Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers.
An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.
Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level
Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at satisfactory level
Demonstrated aptitude to quickly learn other library operations software
Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level
Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level
The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position
Ability to assertively direct and supervise staff: including but not limited to responsiveness to staff needs, and personnel issues, and provide consistent evaluation
Ability to plan, schedule and assign appropriate workloads to staff
Ability to organize and prioritize
Ability to perform multiple tasks concurrently
Advanced Knowledge of department processes and procedures are necessary to ensure proper decision making to perform this position at a satisfactory level
Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level
Proven problem solving abilities
Ability to maintain confidentiality
Demonstrated excellence in customer service
Must be able to work with frequent interruptions and/or changing priorities
Advanced proficiency in customer service skills with both internal and external customers
Ability to work professionally with difficult people
Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position
Must be at least 18 years of age
Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)

Responsibilities

Support the management of a branch staff of up to 35
Coordinates the work of employees in conjunction with the branch managers
Disseminates information in a timely manner to all staff members
Creates training for branch staff on mission enhancement service
Assess individual and team performance
Provides coaching and disciplinary action when appropriate
Assists the Branch Manager in the hiring process for 5-10 new hires annually
Support the Branch manager during the hiring process
Coordinates onboarding with Branch Manager and associated Departments
Supports Facility of under 23,000 sq. ft.
Walks interior and exterior building regularly to ensure safety for staff and customers
After hours contact for building issues
Point of contact for vendors and contractors
Curates’ collection and merchandising
Deselects and trains staff on deselecting library materials
Continually evaluates the branch materials collection
Plans and updates collection layout plan for Branch in consultation with assigned Associate Director for Public Service to improve access
Oversees and trains staff on floating process
Trains staff in efficient merchandising practices to engage customers
Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. This also includes delivering materials outdoors to customers.