Assistant Branch Manager II (Lahaina Branch)

About the position

Under the direction of the Branch Manager, this position assists with the execution of market strategy to meet financial goals, while providing the best possible customer and employee experience, personifying and furthering the Bank of Hawaii Brand, and overseeing branch operations.

Responsibilities

• Works with Branch Manager to interpret the market and brand strategies and customer experience expectations for the mix of employees on the team.
• Accountable for performance of branch.
• Supports and assists the Manager in the monitoring, evaluation and critique of own and staff performance relating to customer and employee experience.
• Personifies the branch programs and goals.
• Communicates regularly and often with branch staff on one and in groups to reinforce expectations, praise and redirect, answer questions, etc.
• Involves and engages team members, encouraging them to speak up, learn from each other, customer interaction, and business unit experts.
• Teaches staff about providing the best customer experience for all segments.
• Identifies and resolves or escalates customer situations.
• Personally meets regularly with each team member from hire or transfer to check status, set career goals and establish/adjust development plan.
• Sets appropriate sales, work performance and development goals and meets regularly to evaluate performance against those goals.
• Meet regularly with team to discuss customer experience, set goals and develop performance measures.
• Evaluate team performance and use coaching, role playing, etc. to achieve desired behavior.
• Notice potential conflict between team members and counsel before serious problems arise.
• Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff.
• Responsible for the day to day operation of the branch—staffing, scheduling, customer service, sales and service, operational risk, compliance, etc.
• In the absence of the Branch Manager assumes branch manager responsibilities.
• Responsible for interaction with high net worth clients, identification of high value clients, sales and service, introduction or hand off to business unit specialists, and issue resolution or problem escalation.
• Trains branch staff to identify high value customers and to recognize difficult problems or issues which should be referred to Manager or business unit specialists.
• Responsible for compliance with Bank policies and procedures, applicable laws and regulations.
• Keeps current on legal changes and new requirements, new products, etc.
• Provides regular training and updates for team.
• Responsible for complying with audit recommendations, identifying and monitoring high risk activity at branch.
• Represents Bank of Hawaii in the community served.
• Identifies community activities and encourages staff to be involved in community service activities.
• Learns what the community is interested in and finds events that serve the community.
• Invites all employees who live in the market to participate.
• Attends after hour and weekend community events.
• Performs all other miscellaneous responsibilities and duties as assigned.

Requirements

• Registration with the Nationwide Mortgage Licensing System & Registry.
• Bachelor's degree from an accredited institution, major in business or related area preferred, or equivalent work experience.
• Minimum 5 - 7 years of related retail banking experience or equivalent work experience.
• Minimum 2 - 3 years of lead/supervisory experience strongly preferred.
• Demonstrated proficiency and advanced expertise with personal computers in a networked environment and Microsoft applications.
• Demonstrated verbal and written communication skills, including presentation skills.
• Must be a good listener and problem solver, who inspires trust in others.
• Able to build strong working relationships and partnerships across organization.
• Strong project management and organizational skills.
• Able to simultaneously manage multiple projects and assignments with varying deadlines.
• Must be able to provide own transportation or to operate a vehicle with a valid driver's license.
• Able to lift/carry/push up to 10 lbs.

Nice-to-haves

• Knowledge of or ability to use Bank software.
• Strong intellectual curiosity and business acumen.

Benefits

• 401k
• health insurance
• paid holidays
• paid volunteer time
• tuition reimbursement