Assistant Branch Manager I
About The Position
The Assistant Branch Manager will assist the Branch Manager with branch operations, coaching activities, as well as achieving growth and service quality goals, typically in a smaller and/or lower volume office. Who We Want: Champion of Growth – Identify branch sales initiatives and cross-selling efforts to deepen customer relationships Represent the Bank in public relations activities and community affairs Help lead the team to achieve growth and service quality goals Industry Expert – Ability to identify opportunities to deepen relationships and deliver value to customers Oversee daily operations of the branch and assist with coaching and developing staff Strong understanding of consumer and business products Analytical Thinker – Ability to use Microsoft Office Suite and variety of other technology platforms Research and resolve customer account discrepancies Strong organizational skills with the ability to multi-task
Requirements
- College degree preferred or equivalent work experience
- One to two years of experience in a financial institution
- Excellent customer service skills utilized for both internal and external customers
- Strong and positive verbal, and written communication, and supervisory skills
- Strong knowledge of banking regulatory matters and procedures for proper operation
- Ability to work well within a team, in shared roles, with flexible hours, including Saturday
Responsibilities
- Coach team members to improve knowledge and skills in operations and relationship management
- Oversee branch operations and ensure audits are satisfactory
- Maintain a professional atmosphere in the branch
- Ensure adherence to bank policies, procedures, and regulatory requirements
- Develop relationships with customers, especially those who have more complex banking needs
- Model relationship management activities for the team including exceptional customer interactions, proactive outreach, and coordination with other business partners
- Ensure security protocols are followed and manage security equipment
Benefits
- Competitive pay
- Excellent benefits package, including 15 days of annual Paid Time Off (PTO). Eligible for medical, dental, and vision insurance (single and family) after 60 days of full-time employment. Insurance plans are HSA and FSA-compatible. CNB offers a 401(k) plan with an employer match available after 60 days of full-time employment. Eligible for life insurance, AD&D, and long-term disability after 90 days of full-time employment
- Paid national holidays that follow the Federal Reserve schedule
- Eligible for overtime pay when needed and approved
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
