ASM Global-SMG-posted about 1 year ago
Full-time • Entry Level
Tucson, AZ

The Box Office Supervisor is responsible for overseeing ticket sales operations, managing ticket sellers, and ensuring excellent customer service at the Tucson Convention Center. This role involves preparing daily reports, handling cash transactions, and coordinating event information between various stakeholders. The supervisor will also assist in payroll and maintain accurate records of ticket sales and inventory.

  • Prepares or assists with the preparation of a daily report of business transactions.
  • Prepares nightly deposits and reconciliations.
  • Supervises and schedules ticket sellers and completes weekly payroll.
  • Processes group sales orders and complimentary ticket requests.
  • Assists in coordinating all event information between the promoter, facility personnel, and the ticket company in a timely manner.
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
  • Assists or prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Assists with preparation of the final Box Office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits, and ticket inventory schedules.
  • Maintains accurate count of tickets sold, money received from ticket sellers, and change banks.
  • Sells tickets as needed: Opens and or closes ticket window as required.
  • Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Maintains accurate record of daily balance of cash received, tickets sold, and change bank/vault.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures.
  • Demonstrates excellent customer service skills; responds promptly to customer needs; responds to requests for service and assistance; able to work independently and handle most box office questions without assistance.
  • Efficiently and courteously answers questions concerning prices, seating, and events.
  • Gives information concerning coming attractions.
  • High school diploma or general education degree (GED) required.
  • 1 to 2 years related experience required or equivalent combination of education and experience.
  • Experience in accounting and customer service is essential.
  • Box office experience in a similar environment strongly preferred.
  • Supervisory experience desired.
  • Excellent communication, problem solving, and organizational skills required.
  • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
  • Knowledge of supervisory principles and practices.
  • Ability to coordinate and schedule staff.
  • Excellent customer service and public relations skills.
  • Demonstrated knowledge of ticket selling/box office operations.
  • Ability to count money and make change accurately.
  • Experience with spreadsheets and computerized ticket systems is desirable.
  • Equal Opportunity/Affirmative Action employer
  • Commitment to sustainability
  • Recognition programs
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