Assistant Boutique Manager | South Coast Plaza

Guerlain•Costa Mesa, CA

23h•$67,000 - $70,000

About The Position

The Assistant Manager will support and lead the execution of short and long-term objectives for the boutique in partnership with the Business Manager and Account Executive/National Sales Director. As a supervisor, this individual will ensure the proper oversight of all sales related functions, activities and administer company policies and procedures; this will include driving sales and leading a team of Beauty Advisors.

Requirements

2+ years of prestige luxury retail sales and management experience in a freestanding location or counter
Prior experience as Business Manager, Sales, and/or Training Manage
Comprehensive knowledge of industry and displays good business acumen

Responsibilities

Leads and motivates a team of beauty advisors/Selling Specialists to ensure best in class service
Serve as a role model and coach to selling ceremony expectations and ensures compliance
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors that create short and long-term goals
Ensures accountability for all company policies and processes while delegating and empowering the team
Creates enthusiasm and positivity for a shared vision and mission
Leads all client initiatives, including follow-up
Conducts monthly performance conversations with Business Manager and with the team to discuss performance and action plan areas of opportunity
Communicates with leadership to report on the store and staff progress.
Acts as a service leader for all client related matters
Drives the sales floor to ensure store and personal productivity meets daily goals
Support Beauty Advisors/Selling Specialists with selling practices to drive business and achieve sales goals
Develops the team to build long-term relationships with customers to drive business
Acts as brand ambassador in the area to drive loyalty, partnerships, and business
Resolves customer inquiries in a timely manner by being solution-oriented and forward thinking.
Partners with the Business Manager or Account Executive for escalation
Supervises and executes the maintenance of floor stock, including replenishment
Completes all store operational tasks, including communicating sales
Conducts daily audits and follow appropriate processes to ensure compliance
Communicates any daily stock needs and requests to stock associate and or manager
Supervises and executes the maintenance of store stock, including replenishment
Complies with all educational functions, e.g., completing Bee GUERLAIN modules