Assistant Boutique Manager

Monica Vinader•New York, NY

5d•$60,000 - $70,000•Onsite

About The Position

At Monica Vinader, we’re on a mission to prove that buying better, wearing longer and doing better don’t have to be mutually exclusive. From our commitment to making the most sustainable jewelry we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewelry accessible and affordable. And don’t just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewelry: Ethical Jewelry Business of the Year 2021, Retail Jeweller Queen's Award for Enterprise: Sustainable Development 2022 Responsible Luxury Business of the Year 2022, Positive Luxury Best Sustainable Luxury Jewelry Brand 2022, Marie Claire UK We are digital first, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday. We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us. The Assistant Boutique Manager role is an exciting opportunity to help Support the Boutique Manager and being the ‘go-to’ person when you are the most senior Management Team member on shift Driving sales and exceeding targets through exceptional customer service, building a client business and leading in offering a rapidly growing experience through permanent jewelry People management and coaching to deliver the above Maximizing store efficiency through operations management

Requirements

A demonstrated passion for customer service and driving a business
Commercially aware and target driven
Excellent communication and interpersonal skills
Flexible, able to adapt
Ability to work well under pressure in a fast paced environment
Ability to document your authorization to work in the United States

Responsibilities

Deliver sales budget through the implementation of an action orientated business plan
Monitor and drive store and team KPIs
Deliver a consistent and exceptional standard of customer service through your sales team
Be a brand ambassador, setting the standard for exceptional customer experience and ensuring the same consistency in approach through your sales team
Develop and maintain client relationships in line with Monica Vinader to drive repeat business, setting the example for your team to follow
Network to create key relationships with corporate and local clients to support HQ team with a program of revenue driving events
Set clear individual sales objectives and KPIs for your team, and support with ongoing coaching and training to deliver these
Implement approved brand and product training program to ensure consistent and effective styling advice and inspiration to all customers
Manage the team in accordance with company policy and procedures
Stay attuned with compliance & training needs, ensuring all employees are up to date with specific training & requirements
Support the recruitment process, interviewing candidates and compile feedback from trial shifts
Execute visual merchandising guidelines to a high standard
Ensure in store experience is in line with the guidelines and Brand standard
Maintain an accurate stock file
Ensure accurate payment processing and cash handling
Ensure the appropriate processing of in-store services (including engraving, and aftercare)