About the position
The position involves providing friendly, fast, and helpful customer service to all guests and team members while assisting in managing overall front of house restaurant operations. The role includes maintaining back of house operations, ensuring compliance with culinary and operational standards, and sharing responsibility for outlet budgets, profit and loss statements, and cost analysis. The individual will be accountable for staff development, training programs, and maintaining high-quality service standards. Responsibilities also include meeting sanitation requirements, planning and directing work, and acting as a role model for team members. The position requires involvement in hiring, training, payroll, and performance management, as well as developing programs to recognize team member performance.
Responsibilities
- Provide friendly, fast, and helpful customer service to all guests and team members.
- Assist in managing overall front of house restaurant operations.
- Maintain back of house operations with culinary and operational standards.
- Share responsibility for outlet budgets, profit and loss statements, and cost analysis.
- Achieve results through staff development and training programs.
- Monitor results through inspection, evaluation, and analysis.
- Accountable for meeting sanitation requirements.
- Establish and implement sequence of service for high-quality standards.
- Assist with accountability for team members' operations.
- Plan, assign, and direct work to meet business demands.
- Act as a role model and encourage others.
- Review performance and productivity of team members.
- Develop and promote programs to reward team members.
- Assist with interviewing, hiring, and training.
- Assist with payroll, attendance, and time records.
- Administer progressive discipline and monitor performance.
- Complete verification processes for revenues, expenses, and inventory.
- Review staffing needs and recommend schedule adjustments.
- Develop and enforce operating practices and standards.
- Gather information for long and short term planning.
- Meet uniform, appearance, and grooming requirements.
- Maintain confidentiality in all matters.
- Adhere to regulatory, department, and company policies.
- Perform other job-related duties as assigned.
Requirements
- Must be at least 21 years of age.
- Associate's degree or equivalent from a two-year college or technical school.
- Two years' experience in a restaurant establishment preferred.
- Ability to earn and maintain ServSafe certification.
- Proficient in Microsoft applications.
- Ability to prepare, understand, and analyze Department Budgets, Capital Expenditures, and P&L Statements.
- Ability to acquire and maintain appropriate gaming license.
Benefits
- Reasonable accommodations may be made for individuals with disabilities.
