Assistant Beverage Manager - Pride of America

Norwegian Cruise Line Holdings Ltd.•Town of Pacific, WI

About The Position

Assists the Beverage Manager in the operation and supervision of all public bars, lounges, crew bar and beverage service in the restaurants and decks. Assists in the direction, supervision, performance, training and evaluation of all positions within the beverage department. In order to consistently exceed guest expectations and provide the highest levels of product and services, additional duties and responsibilities may be assigned as needed.

Requirements

Minimum requirement of two years’ experience as a Bar Manager for a 250+ room multi-outlet food and beverage operation; OR Assistant Bar Manager for a 400+ room multi-outlet food and beverage operation; OR previous shipboard experience in the same position.
Minimum of one year managerial experience in handling multiple bars and lounges with different themes and menus is required.
Proven ability to manage and direct a large multinational and/or multicultural bar brigade is required
Minimum of one year experience with a responsibility of meeting and exceeding revenue targets, industry service standards and guest satisfaction results is required.
Extensive knowledge of beverage and wine products is required.
Intermediate to Advanced ability to read, write and effectively communicate in English is required; and other languages are preferred.
Intermediate to Advanced Typing and Computer software Skills using the following programs are required: Microsoft Word & Excel, PowerPoint, Outlook, IBM AS400, Fidelio, Micros.
High School Diploma or foreign equivalent is required.
Courses in safety, environmental, public health and sanitation regulations and procedures from a recognized educational institution are required.
Certification from Court of Master Sommeliers Entry Level or BarMarts Advance Course is required.
Must have a professional appearance and good hygiene
Able to work 7 days a week
Able to develop a camaraderie with team members
Ability to live in close quarters, share limited space with other cabin-mates

Nice To Haves

Hospitality School degree, Bachelor’s Degree or foreign equivalent in a hospitality-related field is preferred.

Responsibilities

Responsible for assisting in ensuring that the beverage sales forecasted for bars, lounges and restaurants on the ship are met and exceeded; Including Buffet, Atrium Café, Main Dining Room and all Mess areas.
Responsible for assisting in achieving the guest satisfaction targets established for the ship in beverage service and product quality.
Strives to meet the target cost of sales for the operation as determined by the company budgets.
Ensures that all company beverage service standards and sequences of service are being followed and adhered to by the staff.
Ensures that the department is in compliance with all company policies, rules and regulations.
Resolves in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.
Ensures that the staff and the operation follow and are compliant with all Public Health rules and regulations.
Maintains and safeguards records, reports and other documents pertinent to the staff and the operation as dictated by policy and as direct by the Company.
Participates in planning and managing the continuous training of all the staff involved in beverage sales using only company approved training materials.
Issues and follows up on maintenance requests and ensures that all equipment and furniture is in proper condition and meets the safety standards.
Controls and documents breakages, abuse of equipment and negligent behavior when it comes to the improper use of Company property and assets.
Assists in managing and achieving the budgets that are determined for the beverage organization when it comes to all departmental expenses, salaries and manning.
Performs other related duties as assigned or as directed.
Must be familiar with the Safety and Environmental Protection Policy and the SMS, and carry out the policies and procedures appropriate for his/her position.