Assistant Bell Captain

Stein Collection•Park City, UT

About The Position

To provide prompt, courteous service to guests and familiarize incoming guests with the Lodge. Establish high standards of conduct to maintain a professional image with our guests. Responsible for the overall satisfaction of our guests. Oversees and coordinates bell desk & transportation, at times assists the ski locker room to ensure prompt, courteous service to the guests.

Requirements

High school diploma
Previous Bell service experience
Ability to communicate effectively
Has an enthusiastic willingness to work together as a team
Ability to work flexible hours (days, evenings, weekends, and holidays)
Must be able to stand and walk for extended period of times and lift at least 50lbs.
Must have a valid driver’s license and clean driving record.

Responsibilities

Welcome guests sincerely and make their stay as enjoyable as possible.
Effectively and seriously respond and deal with the guests needs and requests
Be fully aware of daily functions in the hotel. Knowledgeable of surrounding area's attractions and points of interests
Assist guests at check-in and checkout. Tag, store, and distribute baggage
Record all bell service activities in the log book
Under the direction of the Bell Captain: Administrative functions may include, but not limited to ordering newspapers, labor hour reconciliation, calculating gratuities and group services.
Maintain and organize all bell service files
Train, motivate, reward, and discipline staff as needed
Maintain adequate stock of supplies
Allocate baggage tip money in a fair and timely manner
Show rooms and property to visitors
Delivery of items such as messages, packages, and flowers to the rooms as needed Maintain fires in the fireplaces in the main entrance and main lobby
Provide ski and weather information
Maintain a clean, neat, and professional work area (including bell stand and entire front entrance in the garage)
Respond to all emergency situations, and know all the safety and emergency procedures and how to act upon them
Be able to quote basic history of the Stein Eriksen Lodge, Deer Valley, and Park City
Demonstrate an outgoing and pleasant attitude with all the guests and employees
Take all necessary measures to help the guests and fellow employees.
Responsible for shipping and receiving of guests’ skis, packages

Benefits

Great benefits including choice of health insurance plans, dental, vision, short- and long-term disability and life insurance, matching 401K, and more
Competitive wages and bonus plans to recognize your dedication and service with us
Paid training time and programs
Chef prepared meals daily in our cafeteria, at no cost to you
On site heated garage for employee parking -a great perk in winter!
Unmatched ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort
Flexible schedules and time off policies to accommodate family, school, and other activities
Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, Real SL, and Salt Lake Bees
Monthly team member appreciation events and recognition programs
Hotel room, spa, dining, shopping, ski/snowboard rental discounts available