Assistant Beach Shoppe Supervisor

BallenIsles Country Club•Bethany Beach, DE

12d

About The Position

The Assistant Beach Shoppe Supervisor is responsible for delivering exceptional customer service related to guest registration, check-in procedures, and point-of-sale transactions. This role includes promptly addressing guest needs, providing resort information, processing payments, and accurately managing cash receipts. The individual upholds the company's high standards of service quality and professionalism while supporting the Beach Shoppe Supervisor with daily operations, staff oversight, and station coverage.

Requirements

Proven experience as a retail supervisor or in a similar position in retail sales
Knowledge of retail management best practices preferred
Strong organizational and communication skills
Ability to read and comprehend routine instructions
Ability to give high priority to customer service
Ability to solve problems with a minimum of supervision
Ability to read, write and understand English
Basic office skills including math and proper cash handling procedures
Must maintain a professional appearance and a positive, can-do attitude towards all guests and staff
Ability to multitask and work in a fast-paced environment
Must be people oriented and able to work independently or with others as needed
Must be detail-oriented
PC skills and knowledge
Ability to use basic office equipment including badge printers and ID camera
2+ years of customer service experience in hospitality service or retail environment

Responsibilities

Schedule, train and supervise staff; assign employees specific duties
Order office supplies
Maintain a current database of all homeowners
Maintain daily records; adhere to and supervise cash handling policies and procedures
Keep the retail Manager informed of homeowner and guest issues, out of stock merchandise and materials, and personnel issues
Conduct inventory counts of badges, retail merchandise and petty cash in adherence to policies and procedures
Conduct all banking and fiscal record keeping
Provide owners and guests with current information about the Sea Colony community as well as the surrounding communities, including dining, recreational, and adult, youth and family activities
Monitor inventory levels and order new items as necessary
Plan and oversee in-store promotional events or displays
Maintain positive working relationships with all departments
Provide station and Beach Shoppe coverage