Assistant Banking Center Manager

MVB Financial • Fairmont, WV

72d

About The Position

The Assistant Banking Center Manager role is a multipurpose role that includes service, operations, and customer experience. A top priority of this role is to make clients feel welcome and to establish relationships by providing an extraordinary client experience with every interaction. This role primarily is the back-up to the Banking Center Manager and ensures the branch is running smoothly and efficiently to allow the Banking Center Manager to develop client relationships and sales within their designated portfolio. This role has a focus on the day-to-day operations within the banking center as well as being the point of contact for the bankers. This role will be expected to complete and/or ensure all operational functions within the branch are completed per the Core Operations guidelines.

Requirements

• High school diploma or equivalent
• Minimum 1-2 years of experience in banking industry
• 2-3 years of leadership experience
• 2-3 years of operational experience within a fast-paced environment
• 4+ years customer service experience
• Outstanding oral and written communication skills

Responsibilities

• Master account opening process as well as any maintenance needs of clients.
• Be the expert within the banking center for any operational, procedural, or customer service issues with the ability to make quick decisions and answer simple to difficult questions.
• Ability to perform or oversee on the job training for RBI and RBII roles in relation to transaction processing, account opening and maintenance, product knowledge, service standards, procedures, customer issue resolution, operational policies, sales, etc.
• Expert with onboarding sophisticated product lines such as commercial clients and treasury clients.
• Proficient in technical skills in relation to computer programs used to assist clients in daily needs as well as any software skills necessary for branch automation and efficiency such as service events, workflows, email, etc.
• Superior leadership skills in sales, service, operational efficiency, risk applications and internal control which meets bank objectives for designated location.
• Demonstrate and encourage culture within branch in which quality and continuous improvement on all performance accountabilities are understood and utilized.
• Develop new business and personal relationships while also focusing on retention of existing clients.
• Ensure and/or perform NSF processing and customer outreach for items that need to be decisioned and that such decisions follow all procedural guidelines.
• Adhere to, mentor, and monitor team members in bank security, compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies.
• Communicate and coach the branch staff on overall company objectives as well as individual departmental objectives. Work with team and management to achieve stated objectives.
• Collaborate with Banking Center Manager to ensure issues within the branch are addressed timely and remediation is conducted to prevent further issues/errors.
• Work with Banking Center Manager to ensure wins are celebrated with the team and that a positive team morale is maintained.
• Lead an atmosphere of collaboration across departmental areas to encourage teamwork across business lines as well as maintaining a positive work environment between different departments within the bank.
• Actively engage in training and learning opportunities to improve bank processes and personal understanding of position and future goals.
• Multi-task and offer a supportive team perspective.
• Conduct client facing transactions such as deposits, withdrawals, payments, as needed.
• Assist branch team with operating within guidelines for cash balancing and error resolution. Ensure any issues with cash balancing or error resolution are cleared up and reported on in a timely manner.
• Master, mentor, and/or perform operational functions such as ITM balancing, vault balancing, card @ once daily audits, shipment, open and closing, audits, alarm testing, daily/monthly documentation, facilities audit, etc.
• Consistently demonstrate MVB Core Values.
• Actively participate in community relations events/activities (CRA).
• Maintain professionalism with clients at every touchpoint.

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• PTO and Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 251-500 employees