Assistant Banking Center Manager

Texas Capital Bancshares, Inc.•Plano, TX

51d

About The Position

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people's success - today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment - investing the time and resources to understand our clients' immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships. Texas Capital provides a variety of benefits to colleagues, including health insurance coverage, wellness program, fertility and family building aids, life and disability insurance, retirement savings plans with a generous 401K match, paid leave programs, paid holidays, and paid time off (PTO). Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News' Dallas-Fort Worth metroplex Top Workplaces 2023 and GoBankingRate's 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com.

Requirements

Minimum of 5 years branch experience, management experience preferred
College degree preferred, but not required
Strong knowledge of bank and branch operations
Strong customer service and sales experience
Strong knowledge of ethical sales behavior and activity management
Excellent interpersonal, verbal and written communication skills
Excellent communication skills, both verbal and written, with the ability to speak concisely
Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results
Superb analytical, problem-solving and decision-making abilities
Proficiency in the use of Microsoft Office products (MS Word, MS PowerPoint, MS Excel)
Strong ability to multitask and problem solve in a fast-paced environment to accomplish many tasks efficiently and timely
Self-starter and ability to multi-task in a fast-paced environment
Outstanding organization and effective time management skills
Strong attention to detail and accuracy
Strong phone communication skills

Nice To Haves

Strong knowledge of legal entity documentation preferred
Proficient knowledge of Salesforce preferred
Strong knowledge of business banking and credit origination preferred

Responsibilities

Support the coaching, development and career advancement of all branch associates
Act as Financial Center Manager in charge as needed
Ensure proper operation of the financial center to include needs-based conversations, service, operations and risk management, and human resources management
Responsible for monthly financial center audit procedures, including review of teller cash funds, negotiables, security equipment, and various operational functions
Handle all banking transaction, teller activity and client requests with exceptional customer experience. Teller activity includes but not limited to deposits, withdrawals, wire transfers, etc…
Coordinate legal documentation to ensure compliance to various regulations
Act as a liaison with various internal departments to facilitate client on-boardings
Assist with system and process project efforts
Establish, retain and deepen customer relationships by executing relationship management strategies and performing efficient and accurate banking transactions
Uncover the needs of new and existing customers and refer them to the relevant solutions, services, and experts available within the bank
Proactive customer outreach that is aligned to our high touch / engagement model
Support Small Business Activity within market to drive new business acquisition and deepen existing relationships
Proactive phone calls to both existing and prospect customers
Develop a strong understanding of the consumer and small business solutions and service offerings to best answer questions from prospects
Open accounts for new walk-in; coordinate legal account documentation to ensure compliance with all relevant banking regulations
Originate lending solutions for both Small Business and Consumer relationships
Partner directly with various lines of businesses to ensure deeper client relationships
Assist in community awareness events to increase bank outreach and foster new business opportunities
Assist management with various operational duties and responsibilities
Abide by Texas Capital Bank policies, procedures, and regulatory compliance guidelines