Assistant Banking Center Manager - 48th & Chandler

MidFirst Bank•Phoenix, AZ

12d

About The Position

Assistant Banking Center Managers will assist Banking Center Managers with the daily operations of the banking center as well as provide leadership to a team of sales and service professionals to meet and exceed sales goals and provide valuable service to customers. This position is also responsible for a variety of duties focused on the development of new business, as well as retaining and expanding our current relationships with customers. Your duties will include, but are not limited to: Assist in overseeing the operational functions of the banking center and provides support to staff (i.e. answering questions, coaching, providing encouragement, feedback, and constructive criticism as needed) Perform required steps to process loan applications and customer originated financial transactions, open new accounts and sell banking products and services Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services Generate sales leads through community outreach activities and develop business partners, while building internal relationships Assist clients with concerns or questions regarding their accounts. Explain service charges, statement problems, product features, etc. and work to resolve sometimes complex or sensitive customer issues Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates Ensure that security measures are adhered to regarding opening and closing procedures within the bank Represent oneself and the bank in a positive, courteous, friendly, and professional manner Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations.

Requirements

Minimum of three years successful sales experience in an incentive-driven or relational selling environment; demonstrated performance in meeting and exceeding goals.
Previous banking experience is preferred.
Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner.
Proven ability to proactively and effectively participate in a sales program, as well as meet or exceed expectations for the sales and referral activities established for this position.
Availability to work weekends and/or extended hours as required.
Proficient with all Microsoft applications (Word, Outlook, Excel etc.)
Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Nice To Haves

Extensive knowledge and familiarity of banking products and services
Bilingual (fluent verbal and written English/Spanish) skills
Sales management experience within a retail banking environment.

Responsibilities

Assist in overseeing the operational functions of the banking center and provides support to staff
Perform required steps to process loan applications and customer originated financial transactions, open new accounts and sell banking products and services
Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services
Generate sales leads through community outreach activities and develop business partners, while building internal relationships
Assist clients with concerns or questions regarding their accounts
Create workforce stability by cultivating an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations and compliance guidelines, while modeling the same
Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service
Ensure completion of regulatory compliance and training specific to sales and service responsibilities for you and your associates
Ensure that security measures are adhered to regarding opening and closing procedures within the bank
Represent oneself and the bank in a positive, courteous, friendly, and professional manner
Supervisory duties will include, but are not be limited to: coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations.