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The Assistant Banking Center Manager at Downtown ASU will play a crucial role in supporting the Banking Center Manager with the daily operations of the banking center. This position is designed for individuals who are passionate about providing exceptional customer service while leading a team of sales and service professionals. The Assistant Manager will be responsible for ensuring that the banking center meets and exceeds its sales goals while also delivering valuable services to customers. This role encompasses a variety of responsibilities focused on developing new business opportunities and retaining and expanding existing customer relationships. In this position, you will assist in overseeing the operational functions of the banking center, providing support to staff by answering questions, coaching, and offering constructive feedback. You will be involved in processing loan applications and customer transactions, opening new accounts, and selling banking products and services. Building and maintaining strong relationships with clients is essential, as you will work to uncover and satisfy their financial needs through the sale of various products and services. Additionally, the Assistant Banking Center Manager will generate sales leads through community outreach activities and develop business partnerships while fostering internal relationships. You will assist clients with any concerns or questions regarding their accounts, explaining service charges, statement issues, and product features, and working to resolve complex customer issues. Creating a stable workforce by cultivating an engaged and enthusiastic team through effective coaching on sales techniques, service expectations, and compliance guidelines is a key aspect of this role. You will also ensure that audit and compliance procedures are followed, maintaining the highest level of customer service. This includes ensuring completion of regulatory compliance and training specific to sales and service responsibilities for yourself and your associates. Security measures regarding the opening and closing procedures of the bank must be adhered to, and you will represent both yourself and the bank in a positive, courteous, friendly, and professional manner. Supervisory duties will include coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, and preparing and conducting performance evaluations.
