Assistant Bank Manager

Independent Bank • Grand Rapids, MI

12h

About The Position

As an Assistant Bank Manager , you’ll play a key role in supporting the daily operations of a full-service branch. You’ll assist in leading branch staff, ensuring exceptional client service, and driving operational excellence. You’ll also support sales activities and play a hands-on role in developing team members. In the absence of the Bank Manager, you’ll oversee branch operations and ensure continuity of service.

Requirements

• High School Diploma
• 3+ years of banking experience preferred.
• 1+ year of direct or indirect leadership experience.
• Adhere to all applicable regulatory compliance and personnel policies in the fulfillment of the specific duties of the position, including Bank Secrecy Act (BSA), Confidentiality, Information Security, and Ethical Standards.
• Completes all online compliance and regulatory courses.
• Excellent interpersonal, presentation and communication skills.
• In-depth knowledge of Independent Bank products and services to continually provide excellent client service, including introduction of additional Bank products to enhance the client’s relationship by referral to appropriate department or staff whenever possible.
• Ability to demonstrate/train Bank clients and prospects on deposit products in their place of business.
• Represent the Bank to the community through good customer relations.
• Available to travel throughout the region/state to work at other branches or attend meetings.

Responsibilities

• Responsible for the daily operations of the branch including, support of branch administration related policies, procedures and audits, staffing (scheduling and coaching), client escalation issues.
• Share responsibility with the Branch Manager for development of branch staff; including training, coaching, evaluation of performance, and disciplinary actions.
• Provide new product and service training to clients and staff.
• Assists clients with other services including account migration from other banks, account maintenance, and loan support.
• Assist clients with other services including account migration from other banks, account maintenance, and loan support.
• Serve as primary back-up for teller line operations.
• Serve as point-of-contact for branch personnel and customers who have operational questions including override authorities.
• Supports branch growth initiatives including promoting Independent Bank.
• Participate in special projects relating to product conversions and new product development.
• Assist with complex transactions including providing overrides and functions requiring additional authorization levels.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.
• Accommodating and flexible paid time off.
• A knowledgeable, goal-driven, and exciting team of colleagues.
• Exposure to different areas of banking and the ability to work with leaders within the industry.
• Community-focused events and volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED