Assistant Bank Manager

Associated Bank

126d • $19 - $33

About The Position

At Associated Bank, we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process. Associated Bank conducts a thorough background check on all new hires. This position leads and performs the duties of a Banker II and directly manages 1-5 bankers assigned to the branch. You will serve as the bank's leader when the Bank or Market Manager is out of the branch. You will work collaboratively with the Teller Supervisor and Bankers to ensure established sales, service, operational and financial goals are met or exceeded. You will direct the day-to-day sales activities of the office striving to acquire new consumer and small business households, and cross-sell to new and existing households along with uncovering new business opportunities for the branch, where applicable. You will establish a full-relationship with customers, personally committing to consistently exceed customer expectations every time, everywhere, by being able to meet a broad range of financial service needs and consistently pursue 100% of each customer's business. You will provide awareness and demonstration of all customer channels including digital channel capabilities. You will lead by example in goal attainment and must have a thorough mastery of the sales process, operational procedures, policies and the ability to make sound judgment decisions. You will conduct observations and provide feedback and coaching to bankers, conduct huddles, check-ins, and directly supervise all colleagues in the absence of the Market Manager. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z. AMII positions will be deployed to select branches based on need and opportunity as well as formats that are identified as 'spoke' locations. You will operate in full compliance with internal policies and procedures as well as applicable regulations and laws, including but not limited to Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. You must submit required information to meet registry requirements, obtain a unique identifier, and maintain the registration requirements as directed by the S.A.F.E Act.

Requirements

• High School or equivalent combination of education and experience.
• 1-3 years Sales experience.
• 1-3 years Leadership and/or financial branch management experience.

Nice To Haves

• Other Business Certification within 2 years.

Responsibilities

• Ensure positive customer experience by effectively executing the established sales process and customer experience requirements.
• Identify needs, present appropriate financial solutions and build beneficial long-term relationships with clients.
• Refer customers to business partners within and across lines of business who can best meet those needs.
• Directly supervise the bankers in the branch including having input for all hiring and performance management decisions.
• Work collaboratively with the Teller Supervisor or designated operations colleague to effectively schedule and manage the teller team or those providing teller coverage.
• Consistently observe, coach and develop bankers.
• Serve as back-up to the Bank or Market Manager when they are out of the branch.
• Collaborate with all colleagues on procedures relating to office security including Monthly Audit Checklist requirements, security equipment testing, office security training and appropriate cash audits.
• Make appropriate decisions regarding office security that will protect the organization, customers and colleagues against loss or fraud.
• Provide technical guidance and training to staff on operating procedures, monitor regulatory and compliance changes, and take appropriate actions; ensure compliance with outside regulations and corporate Standard Operating Procedures.
• Maintain ownership of operation by establishing growth, sales and profit objectives for the branch.
• Provide input to activities to achieve these objectives in consultation with leadership.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees