Assistant Bank Manager

Associated Bank

85d • $19 - $33

About The Position

At Associated Bank, we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you. This position leads and performs the duties of a Banker II and directly manages 1-5 bankers assigned to the branch. You will serve as the bank's leader when the Bank or Market Manager is out of the branch, working collaboratively with the Teller Supervisor and Bankers to ensure established sales, service, operational and financial goals are met or exceeded. You will direct the day-to-day sales activities of the office, striving to acquire new consumer and small business households, and cross-sell to new and existing households along with uncovering new business opportunities for the branch, where applicable. Establishing a full-relationship with customers is key, personally committing to consistently exceed customer expectations every time, everywhere, by being able to meet a broad range of financial service needs and consistently pursue 100% of each customer's business. You will provide awareness and demonstration of all customer channels including digital channel capabilities, leading by example in goal attainment. This position requires a thorough mastery of the sales process, operational procedures, policies, and the ability to make sound judgment decisions. You will conduct observations and provide feedback and coaching to bankers, conduct huddles, check-ins, and directly supervise all colleagues in the absence of the Market Manager. This position requires a credit check per 12 CFR Chapter X, Part 1026, Truth in Lending, Regulation Z.

Requirements

• High School or equivalent combination of education and experience.
• 2-4 years demonstrated leadership and sales experience.
• Banker Certification within 6 months.

Responsibilities

• Assist customers with banking transactions, identify and service customer needs and resolve issues.
• Identify, expand and deepen customer relationships.
• Ensure new accounts are properly processed and cross-sell opportunities are identified and pursued.
• Refer customers to the appropriate line of business to meet their financial needs.
• Provide exceptional customer service by efficiently and accurately processing customer transactions.
• Observe, coach and develop bankers in support of reaching performance objectives.
• Collaborate with the bank manager and teller supervisor on scheduling, hiring decisions, performance and monthly audits.
• Monitor and train bankers on operating procedures, regulatory compliance and standard operating procedures.
• Proactive aisle prospecting at in-store locations.

Benefits

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees