DUTIES AND RESPONSIBILITIES Customer Service & Sales Maintain an atmosphere of enthusiastic customer awareness with an emphasis on fast and friendly service. Assist customers with product suggestions, special orders, and food preparation ideas. Engage in suggestive selling and other sales techniques via telephone, intercom, and in‑person interaction. Answer and respond to incoming calls appropriately. Receive, address, and resolve customer complaints, reporting issues to the Store Director when necessary. Department Operations & Production Maintain specific knowledge of duties performed by all department employees and assist in all areas of preparation, baking, decorating, and product display. Implement proper and efficient product preparation and packaging techniques. Maintain Bakery case cleanliness, product visual appeal, and inventory levels. Ensure temperatures are properly maintained during preparation, display, and storage. Understand and follow proper opening and closing procedures. Build displays, rotate stock, and discard outdated or spoiled product. Ensure the department and work areas remain clean, safe, and sanitary. Ensure proper code dating of all products in the department. Follow and maintain all department standards and company policies as outlined in the Albertsons/Tom Thumb Employee Handbook. Inventory, Merchandising & Reporting Control inventory to ensure adequate product quantity, quality, and freshness. Stock and rotate product; maintain and organize coolers. Assist in preparing sales and inventory reports. Assist with physical inventory conducted every 4 weeks. Implement effective promotional and seasonal displays. Perform receiving duties including breaking down loads, verifying invoices, inspecting product quality, reporting shortages, stocking, and rotating product. Follow product temperature, storage, and packaging guidelines. Process administrative paperwork and maintain accurate department records. Accurately complete and monitor daily log sheets, Production Charts, Sales and Labor paperwork, and other required documentation. Control shrink and cost. Leadership & Team Support Assist with scheduling, supervising, training, and assigning duties to department employees. Help ensure adequate staffing levels and proper service coverage. Assist in planning daily operations and monitor production processes in accordance with company procedures and profitability goals. May attend and participate in sales meetings and communicate sales goals, department performance, and sales opportunities to the team.
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Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed