91004-Valet - 3-Service (Dealership)
About The Position
Herb Chambers Cadillac Warwick has am immediate opening for an assistant automotive service advisor . The assistant role is the liaison between customers and the service department in a car dealership or repair shop. They greet customers, assess their vehicle's needs, communicate those needs to technicians, and manage the service process. Their responsibilities include scheduling appointments, creating repair orders, explaining necessary repairs, providing cost estimates, and ensuring customer satisfaction.
Requirements
- Strong communication and interpersonal skills.
- Excellent customer service skills.
- Ability to work in a fast-paced environment.
- Basic computer skills and knowledge of automotive systems.
- Problem-solving skills and the ability to handle customer complaints.
Responsibilities
- Greeting customers, understanding their concerns, and clearly explaining recommended services.
- Scheduling appointments, creating repair orders, and coordinating with technicians.
- Translating technical information about vehicle repairs into understandable terms for customers.
- Providing accurate cost estimates for repairs and communicating potential cost savings.
- Ensuring customers are satisfied with the service and addressing any questions or concerns.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Motor Vehicle and Parts Dealers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
