Assistant Association Manager-Wilmington Office

Priestley Management Company-posted 3 months ago

Full-time • Entry Level

Wilmington, NC

11-50 employees

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Priestley Management Company has been a leader in community association management since 1990. Our mission is to provide superior customer service while preserving, protecting and enhancing the value of our customer’s asset. We achieve this using a team approach to provide the following services to homeowner associations throughout North Carolina: physical property management, financial services, administrative services and technology services. We are currently seeking an Assistant Association Manager for our Wilmington office.

Assist with coordinating, performing, and documenting community inspections for capital improvements/maintenance projects and/or violations
Understand community governing documents, architectural guidelines, maintenance responsibilities and policies
Assist Managers on creating, managing, and closing work orders
Handle violation letters and fines, close violations
Communicate with board members, committee members, and homeowners
Handle architectural request documentation and correspondence with committee members and homeowners
Fulfill questionnaire orders
Track and update Association insurance
Track and update vendor insurance and information
Manage clubhouse rentals
Manage clubhouse/pool access systems
Scan and maintain association files
Update Board information, committee directories, and FAQs
Assist in preparation of board meeting packages, community mailings, and meeting scheduling
Provide support creating newsletters and community notices
Update Association websites including monthly financials, board/annual meeting minutes, calendar events, amendments to guidelines/governing documents
Provide customer service support through phone and email

Strong written and verbal communication skills
Strong conflict resolution skills
Strong customer service skills
Strong multi-tasking and time management skills
Strong organizational skills with keen attention to detail
Experience with Microsoft Office

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