Assistant/Associate Director of Client Relations

Marts&Lundy • Lyndhurst, NJ

9h • Remote

About The Position

The Assistant/Associate Director of Client Relations supports the execution of the firm’s sales and business development activities, writes proposals, supports the creation of sales materials, and ensures accurate CRM data management. This role works closely with the Director of Client Relations and the Contracts Administrator to deliver high-quality, timely, and client-focused support for all business development efforts, contributing to the firm’s growth objectives.

Requirements

• Minimum three years’ experience in sales, business development, client relations, or proposal management, preferably in a professional services, consulting, or nonprofit environment.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced, detail-driven environment.
• Experience in proposal writing, copyediting, and proofreading required.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint), CRM systems (e.g., Microsoft Dynamics, Salesforce), and related business development tools.
• Excellent verbal and written communication skills, with a strong customer service orientation.
• Demonstrated ability to collaborate effectively across teams and functions.
• Ability to exercise sound judgment, independent decision-making, and adapt to shifting business needs.
• Bachelor’s degree or equivalent experience required.

Nice To Haves

• Nonprofit experience preferred.

Responsibilities

• Assist in executing sales and business development activities as directed by the Director of Client Relations.
• Respond promptly and professionally to incoming business inquiries and internal referrals.
• Support intake processes for prospective clients, including initial conversations and follow-up communications.
• Develop and deliver client proposals that align with firm standards and client needs.
• Create compelling sales materials to advance business development efforts.
• Collaborate with internal and external contributors on proposal writing and sales material production.
• Maintain accurate and up-to-date CRM data on leads, opportunities, project budgets, and business development activities to enable reliable tracking, reporting, and actionable insights.
• Collaborate cross-functionally with firm leadership, consultants, and operational teams to ensure seamless execution of business development initiatives.
• Provide backup support for the Director of Client Relations and Contracts Administrator during absences or peak periods.
• Promote continuous improvement and centralization of Client Relations services.

Benefits

• We offer a competitive compensation and benefits package that includes medical/dental/vision/life and disability, retirement, employee stock ownership plan, and a generous holiday/vacation policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees