Assistant Analyst, Store Operations Systems

Abercrombie and Fitch Co.•Columbus, OH

3d•Onsite

About The Position

Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement. The Assistant Analyst, Store Operations – Systems role is responsible for supporting best-in-class technology and point of sale experiences in stores worldwide. This position plays a critical role as the liaison between IT and Stores for technology issue resolution and new hardware implementation. Driving to innovate is essential – growth will be demonstrated through tangible improvements to associate experiences within the systems and resources the organization currently has in place. The successful candidate will voice store management perspectives as a key representative for the global store organization, including research, design, development, deployment of new functionality and features for store POS. This job is located at our Global Home Office in Columbus, Ohio.

Requirements

Bachelor’s Degree or related experience
Ability to generate new ideas and stay curious with the future in mind
Self-motivated, self-starting, pushes boundaries; shows resiliency in problem-solving
Ability to listen to customers, both internal and external, and apply insight
A collaborative approach to work; ability to team up with business partners
Strong verbal and written communication skills with the ability to escalate issues
Strong proficiency in Microsoft 365 applications, including Excel, PowerPoint, and PowerBI

Nice To Haves

Minimum 2 years of experience in retail customer service, sales, or management preferred

Responsibilities

Participate in development projects, including prioritizing tasks, coordinating with stakeholders, and tracking progress
Developing and implementing store training and communication for capital and maintenance project rollouts
Developing reporting to identify escalating issue trends and technological opportunities across global store fleet
Participate in validating new functionality and hardware ahead of production release
Engaging with cross functional teams to support stores through peak planning periods
Participate in creating and maintaining a 3–5-year store hardware roadmap, including reviewing new hardware and technology
Develop and maintain working knowledge of emerging trends in retail industry

Benefits

Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off and one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
Seven associate wellness half days per year
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!