Assistant Administrator - Emergency Communications

Frederick County (MD) • Frederick, MD

75d

About The Position

This professional and supervisory position within the Department of Emergency Communications (DEC) assists the Administrator assigned to a particular section of the Department with the overall management of day-to-day operations of that section. This position will report to an Administrator assigned to one of the Department sections consisting of operations, training, technology, or quality assurance. Supervision is given to Emergency Communications Specialists and Managers. Direct supervision is received from the Administrator, with oversight provided by Assistant Director or Director of Emergency Communications.

Requirements

• Associate's degree
• Minimum 7 years of progressively responsible ECC work experience performing 911 call taking and dispatching in police, fire and emergency medical dispatch
• Minimum 4 years of Emergency Communications Center supervisory work experience
• Possession of valid International Academy of Emergency Dispatch (IAED) Emergency Medical, Fire, and Police Dispatch certifications or comparable Emergency Call Taking certifications for Medical, Fire and Police Dispatch - applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment
• Possession of valid CN2 NCIC access level certification, or are required to obtain certification within 180 days of employment
• Possession of valid Maryland Institute of Emergency Medical Systems Services (MIEMSS) certification in Emergency Medical Dispatch (EMD), or are required to obtain this certification within 180 days of employment
• Possession of valid certification as a Communications Training Officer (CTO)
• Possession of valid IAED certification in EMD-Q, EFD-Q and EPD-Q or comparable quality assurance call reviewing certification for Police, Medical and Fire events. Applicants with comparable certifications will be required to obtain IAED EMD, EFD & EPD certifications within 180 days of employment.
• Possession of a valid automobile operator's license

Nice To Haves

• Additional education in any field of study

Responsibilities

• Monitor and evaluate day-to-day operations; provide recommendations to Administration for improvements in departmental workflow, policies, and procedures; assist in the communication and maintenance of policies, procedures, and information for the 911 Center internally and to local agencies
• Plan, coordinate, and execute functions of the Emergency Communications Center
• Coordinate support operations to agency partners i.e. Board of Education, Red Cross, Parks and Recreation, Fleet Services, Maintenance, Highway Operations, Municipalities etc.
• Oversee the scheduling, preparation, and coordination of shifts to ensure adequate coverage
• Review previously approved payroll activities or timesheets with administration
• Collect and relay statistical information as required; prepare departmental reports
• Coordinate and conduct random and special case reviews to measure protocol compliance; complete protocol case review and provide feedback to Administration
• Assist with collecting records pertaining to Freedom of Information Act requests and Department compliance
• Review cases and records within the Quality Assurance Program for compliance to established standards; assist with development of quality assurance bulletins and report
• Develop and update protocols and trainings; consult with Administrators on suggested updates
• Identify trends in performance, alert management to the need for remedial training or operational changes
• Serve on the Dispatch Review Committee
• Work with the technology group on data collection, entry and management within CAD, VESTA, and other associated emergency communications center systems
• Coordinate with Administrators and assist in the development of and administration of intra-departmental training programs; provide required instruction
• Assist with continuing education and re-certification by creating, tracking and entry, utilizing Virtual Academy and the IAED site
• Represent the Department as necessary at public hearings and meetings with various internal and external groups, councils, municipalities, associations, and boards
• Participate in the recruitment and selection processes for new Emergency Communications Specialists, coordinate and development new recruit academy materials
• Performs emergency dispatch duties, as needed
• Drive County vehicle to offsite meetings and trainings
• Plan and schedule trainings and special events, as needed
• Perform other departmental related duties as assigned

Benefits

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan)
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
• Vesting after 5 years of service
• Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: Associate degree