Assistant Account Representative

Carhartt•Dearborn, MI

37d•Hybrid

About The Position

The Assistant Account Representative is responsible for assisting the assigned National Account Manager II to execute product and revenue plans for the assigned account portfolio, monitoring performance, and reporting on all key performance indicators. This involves the development of strong, internal cross-functional partnerships, and the development of a deep knowledge in account planning, brand marketing, channel management, and retail analytics. The Assistant Account Representative will partner with National Account Manager II and be responsible for delivering growth objectives by exploring avenues to expand the business through deeper and/or broader strategic partnership with the account. The Assistant Account Representative will gain an understanding of the foundation, job duties and responsibilities of an Account Representative and/or National Account Manager in the field. The ability to utilize market insights, channel information, and financial performance to drive focus with the National Account Manager and account is critical to this person's success.

Requirements

Bachelor's degree (preferably in business or related field) or equivalent years of practical experience (sales, retail sales, customer service) may be considered in lieu of degree.
Minimum of 2 years work experience in a customer service, .com, retail, sales environment, internship or equivalent field required
Proficient in planning and critical thinking; understands fundamentals of forecasting and connects tasks with bigger picture
Strong Microsoft Office skills / proven team player
Excellent written, oral communication and presentation skills; conveys information concisely and accurately, tailoring to various audiences
Strong time management and organizational skills; can accurately identify true priorities and effectively eliminates barriers to success
Typical office environment; office setting. Extended periods of time sitting, standing, typing on a computer is required.
National travel required (up to 50%) / Willing to work some weekends if necessary.
Ability to lift a minimum of 20 pounds.

Responsibilities

Develop strong relationship with Customer Service, Marketing, Merchandising, Sales, Planning and Supply Chain - thrives in a team environment to champion ideas internally and develops support across the organization for their execution
Assist with development/maintenance of 3-year strategic partnership plans and a vision of the partnership opportunity between Carhartt & the National Account based on a detailed understanding of the customer's industry & position in the market
Aspire to grow and develop skills to become an Account Representative and/or National Account Manager
Develop a strong relationship with the account to obtain customer commitment to mutually beneficial sales propositions, identifies unique, non-standard approaches to creating customer value.
Gain an understanding of the customer's business situations, utilizing strong business acumen to identify opportunities
Lead administrative duties, reacts promptly to issues & provides on going service
Achieve annual financial goals, targets, internal and external defined metrics
Assist with proposed assortments and partnership meetings
Travel markets to assist with marketing, in-store merchandising, execution of programs, gain customer insights and communicate successes and challenges through market travel templates
Use Carhartt designated software and/or CRM to manage account relationships, accelerate sales, stream line operations and optimize initiative performance