Assistant Guest Service Manager - Ft. Lauderdale, FL
About The Position
The Assistant Account Manager supports daily operations by ensuring high-quality guest service, assisting with staff hiring, training, and performance management, and overseeing revenue, payroll, and claims. This role also works shifts as needed, ensuring safe and efficient vehicle handling and maintaining strong relationships with both account management and associates. Primary Objective To support the successful operation of an assigned valet account by ensuring exceptional guest service, assisting with staff management and development, and maintaining operational efficiency through oversight of service delivery, financial performance, and safety standards.
Requirements
- High school diploma or general education degree (GED)
- 1 year minimum previous supervisory and related customer service/hospitality experience is preferred
- management or leadership related training/certifications/business is preferred
- A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
- Candidates must also pass and maintain a clean background check
- Deliver exceptional guest service by maintaining a professional and courteous demeanor, actively listening, and anticipating guest needs to provide personalized assistance and thoughtful recommendations
- Foster a welcoming and memorable experience through clear, professional communication, ensuring all guest interactions align with company standards and create a positive, hospitable environment for both guests and team members
- Must be able to analyze complex revenue and payroll data, identify and correct discrepancies, investigate the root causes of operational inefficiencies, and develop effective solutions to improve overall performance and accuracy
Nice To Haves
- management or leadership related training/certifications/business is preferred
Responsibilities
- Guest Service Leadership
- Operational Oversight
- Human Resources Support
- Service Standards, Appearance and Discipline
- Client and Communication Management
- Payroll and Reporting Oversight
- Revenue Management Support
- Team Development and Workplace Culture
- 24/7 Operational Support
- Company Initiatives
- Supervisory Responsibilities
- Additional Responsibilities
Benefits
- Health Benefits – Medical, vision and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Paid time off
- Paid training
- Tuition assistance through Bellevue University – Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
