Assistant Account Manager Salinas, CA

ESRhealthcare•Salinas, CA

26d

About The Position

Provide day-to-day support to Account Managers and Customers as a member of the Account Management Team. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Minimum 2 years college preferred.
Must be computer literate with personal computers with the ability to quickly learn company software
Possesses knowledge of clerical/administrative practices with a high level of skill in customer support
Is organized, self-motivated, enthusiastic, dependable, detail-oriented and driven by excellence
Is able to adjust tasks in accordance with changing deadlines and priorities

Responsibilities

Assists the Account Managers to provide day-to-day customer support; troubleshoots customer issues
Processes order changes and updates
Processes orders as needed, including checking notes
Dispatches carriers
Communicates order discrepancies
Sends pre and final manifests (order confirmations)
Handles transportation and dispatch issues
Processes credits, rejections and protections
Contributes to process improvement as opportunities arise.
Assists in other ways, problem solving, as needed
Establishes and maintains effective channels of communications with co-workers and business contacts
Maintains a belief in working as a supportive and cohesive team
Ability to respond to basic inquiries from the public, co-workers and business affiliates; ability to read and write accurate memos and correspondence
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to define problems, establish facts and apply company policies and procedures
Quantity of Work – Accomplishes an appropriate volume of satisfactory work under normal conditions.
Quality of Work – Consistently demonstrates accuracy, thoroughness, neatness and dependability
Timeliness – Completes assignments on or ahead of schedule.
Ability to Learn New Duties – Interprets and learns from new situations.
Teamwork – Builds an environment that fosters teamwork through positive and supportive cooperation
Job Commitment – Performs expected and unexpected tasks; demonstrate tenacity in completing tasks.
Attendance & Punctuality – Shows daily ability to be at work at scheduled time, including returning on time after breaks, meal periods and other authorized absences from work.