Assistant Account Manager (83214)

INTER-CON SECURITY SYSTEMS INC • Charlotte, NC

4d • $75,000 - $80,000

About The Position

The Assistant Account Manager reports to the Security Manager. The major responsibilities of the position include, but are not limited to, the following duties:

Requirements

• Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed. (e.g. – MS Word, Excel, Access, SharePoint)
• An understanding of security operations and contracts management preferred.
• Understand operational KPIs and ability to utilize data to drive operations.
• Strong interpersonal, critical thinking and time management skills.
• A great communicator that gets the value of teamwork.
• Experience in general office setting in a supervisory role preferred.
• Comfortable in an ever changing, fast paced, sometimes stressful environment.
• Technologically savvy - experienced with MS Office Suite.
• Working knowledge of technology driven scheduling platforms a plus.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.
• Must be flexible and possess the ability to meet deadlines in a high-tempo environment.
• Excellent time-management, organization and multi-tasking skills required.
• A dependable team player with business maturity, enthusiasm, and a positive work attitude.
• Ability to work in a matrixed environment.
• A positive and upbeat team member!
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing when providing phone and counter service to the public.
• Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime.
• Time flexibility depending on the needs of the company.
• Duties, responsibilities and activities may change at any time with or without notice.

Nice To Haves

• Preferred candidate has either an honorable military discharge, a Bachelor’s degree or 5 years’ experience in an operations management and project management role.

Responsibilities

• Manage daily operational and administrative functions across security contracts employing over 140 Inter-Con employees
• Keep the Account Manager apprised of personnel performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Support the daily operations to include, but not limited to: scheduling and training personnel
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Ensure the highest standards of conduct, appearance, performance, and training are being met at all times
• Assistant Security Manager is responsible to be available 24/7, in the event of an emergency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees