Assistant Account Manager I - Parking Operations - non-exempt

Propark Mobility • Houston, TX

111d • $45,000 - $45,000

About The Position

Park your career here, with Propark Mobility! As an Assistant Account Manager in Parking Operations, you will supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel on a daily basis. You will handle customer complaints and day-to-day operational issues, acting as a liaison between customers, staff, and management. Your role will involve making meaningful recommendations for hiring employees, appraising employee productivity, and/or disciplining employees, including termination. You will assist in training cashiers, valets, and shuttle drivers to ensure they meet job expectations and provide continuous customer service training for all Propark employees at your assigned location. Additionally, you will assist in shuttle fleet upkeep, preventative maintenance, and repairs, as well as administrative duties alongside the office manager. Monitoring safety and cleanliness of the parking garage and facility will be part of your responsibilities, along with acting as the point of contact for damage claims and ensuring each incident is dealt with completely. You will process cash receipts, compile bank deposits for bookkeeper revenue reports, and ensure compliance with company and client policies and procedures. You may also be asked to fill in for frontline associates during their absences or for the Account Manager in their absence or on second shift/weekends. Preparing reports, surveys, and conducting special projects as needed will also be part of your role.

Requirements

• Supervisory experience in the parking, customer service, and/or hospitality industries.
• Motivated individual willing to take on new challenges.
• Organized, honest, and thoughtful.
• Trustworthy, loyal, and dependable.
• Self-sufficient, resourceful, and decisive.
• Impeccable conversational and written communication skills.
• Exceptional interpersonal skills with a focus on achieving extraordinary results.
• Flexible schedule to work weekends and holidays.

Nice To Haves

• Previous parking industry experience.
• Progressive supervisory experience with front-line team oversight.
• Some experience with scheduling and payroll.

Responsibilities

• Supervise and manage all frontline associates including supervisors, cashiers, valets, attendants, and maintenance personnel.
• Handle customer complaints and day-to-day operational issues.
• Act as liaison between customers, staff, and management.
• Make recommendations for hiring, appraising, and disciplining employees.
• Assist in training cashiers, valets, and shuttle drivers.
• Provide continuous customer service training for all Propark employees.
• Assist in shuttle fleet upkeep, preventative maintenance, and repairs.
• Assist office manager with administrative duties.
• Patrol and monitor safety and cleanliness of parking garage and facility.
• Act as point of contact for damage claims.
• Process cash receipts and compile bank deposits for revenue reports.
• Assist in reviewing work schedules for adequate coverage.
• Assist in reconciliation of time cards and submission of payroll.
• Ensure compliance with company and client policies and procedures.
• Prepare reports, surveys, and conduct special projects as needed.

Benefits

• Free Parking.
• Flexible scheduling.
• Paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP).
• Paid vacation and an extra day-off on your birthday.
• Benefits Package including medical, HSA, FSA, dental, vision, and supplemental insurances.
• Seven paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level