Assist Dir Housekeeping-Hilton Denver City Center
About The Position
Hilton Denver City Center is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Overview Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses. Assists in implementing and enforcing procedural changes.
Requirements
- Education/Formal Training One to two years of post high school education.
- Experience required by position is from one to two years of employment in a related position with this company or other organization(s).
- Requires working knowledge of Housekeeping and the hotel's services, policies and operations. Working knowledge is generally learned on-the-job.
- Requires supervisory/management skills.
Responsibilities
- Supervise the housekeeping staff; planning, apportioning, and directing their work, training, coaching and counseling and provide performance feedback to ensure maximum efficiency.
- Assist the Executive Housekeeper in interviewing and selecting new employees for hire
- Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
- Assist the Executive Housekeeper in the handling of employee complaints and grievances and disciplining them up to termination when necessary
- Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
- Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Benefits
- Employee Referral Program - $500 to $1000 based on position!
- Free Monthly RTD EcoPass- Full time Only
- Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!
- Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants
- Medical, Dental, Vision, 401K & Flex Spending Account (FT Employees)
- Paid time off for Vacation, Sick days and Holidays (FT Employees)
- A fun work environment that encourages individuality, recognition, growth & development
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
