Assignment Desk Manager
About The Position
The ASD Manager is responsible for a variety of duties and prioritizing duties according to the changing, daily need of the business. Responsibilities include This role reports to the Senior Manager, Investigation Support. About Us: Frasco has been in business for 60 years as a family-owned full-service investigation company with hundreds of investigators and regional office nationwide. Our vibrant company culture, driven by core values of integrity, innovation, and excellence, fosters a supportive and collaborative environment where every individual is valued. We are committed to diversity and inclusion, encouraging applications from all backgrounds. Join us to make a meaningful impact and thrive in a positive, respectful workplace.
Requirements
- Associates or Bachelors’ degree with a focus in Business Administration, Accounting, English or Criminal Justice preferred
- 1-2 years of general business administrative, accounting, or quality assurance experience
- PC literacy, including MS Office products, specifically Microsoft Excel
- Experience leading teammates utilizing influence rather than authority
- Attention to detail and strong organizational abilities
- Intuitive ability to search for and develop relevant information
- Knowledge of Social Media platforms
- Excellent analytical and problem-solving skills with a desire to read, analyze, and distill information,
- Ability to edit investigative reports to ensure they are written in a clear and concise manner utilizing proper grammar and spelling
- A self-motivated, self-directed ability to work independently and in a team environment
- Ability to switch between tasks based on volume, due dates and organizational priorities
- Ability to maintain confidentiality of information
- Strong organization and time management skills with ability to prioritize and multitask
Responsibilities
- Coordinate daily activities with the Assignment Setup Department (ASD) team members
- Ensure cases and case services are set up in a manner that conforms to Frasco and client guidelines
- Identify and correct issues related case set up accuracy and quality or compliance with policies and procedures that may be identified during the case setup or auditing process.
- Review and analyze client instructions to ensure they are up to date and accurate
- Complete well-written, detailed reports on findings within designated turnaround timeframe
- Work closely with team members, investigation support managers and service line directors to identify any processes in need of improvement
- Update and annotate corporate case management system with notes and upload/save case related documents
- Assist in hiring and training new ASD team members and measure team member performance
- Coordinate the updating of client instructions and rates with Frasco's contracts and compliance coordinator
- Ensuring balanced workloads between team members
- Tracking and maintaining a high level of productivity with the ASD Team
- Auditing and reviewing the quality of the completed cases set up by team members
- Auditing case files to ensure compliance with objective client service instructions and Frasco best practices
- Providing the initial training and follow up training of team members
- Producing, updating and maintaining current training materials
Benefits
- Paid Time Off and Paid Holidays
- Health, Dental, Vision, Employer Paid Life Insurance, Supplemental Health Benefits, Flexible Spending Accounts
- 401K with Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
