Assets Protection Specialist

Target • Worcester, MA

1d • Onsite

About The Position

Working at Target means helping all families discover the joy of everyday life through its values and culture. Assets Protection (AP) teams are responsible for keeping guests, team members, and the brand secure, and for leading through crisis events. They protect profitable sales by mitigating shortage risks, preventing theft and fraud to ensure product availability. AP teams also build relationships inside and outside of Target, including with store leaders and public safety officials like law enforcement. The role of an Assets Protection Specialist provides skills and experience in using surveillance and intelligence-led tactics to ensure safety and security, reduce shortage, monitor guests using video surveillance, implement AP practices, document cases, and identify strategic resolutions for external theft and fraud, including apprehension.

Requirements

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Meet any state or local licensure and/or other legal requirements related to the position
• Welcoming and helpful attitude toward all guests and other team members
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Effective communication skills
• Work both independently and with a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Climb up and down ladders
• Apprehend subjects in accordance with company policy
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds without additional assistance from others
• Flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments: Greet: 10ft: be friendly – smile, make eye contact, or wave 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Support total store sales, guest service and increase profitability by ensuring product is in stock and available to our guests by preventing and resolving theft.
• Resolve theft by using good judgement and conducting apprehensions in shortage focus areas while strictly adhering to AP policies and procedures.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Prevent theft by gathering intelligence and communicating important issues.
• Understand and appropriately use video systems to monitor theft activity.
• Respond to security incidents and submit appropriate documentation for all incidents following AP policy and procedures.
• Promote a physical security and safety culture for our team members and guests by creating awareness and training safe and secure standards throughout the building.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• Maintain positive work relationships with public safety officials and law enforcement.
• Participate in legal proceedings as necessary to represent Target’s interests.
• All other duties based on business needs.

Benefits

• comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
• 401(k)
• employee discount
• short term disability
• long term disability
• paid sick leave
• paid national holidays
• paid vacation
• competitive benefits from financial and education to well-being and beyond

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED