Asset & Wealth Management, Marcus, Complaints Operations Manager, Associate - Draper, UT or Richardson, TX
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About The Position
The position is responsible for setting team-level strategic action plans, developing vision, setting high standards, and executing ideas. The role involves overseeing a high performing operations team to achieve business goals while maintaining employee satisfaction through leadership, communication, coaching, and professional development. The individual will ensure timely and quality resolution of customer/client inquiries and work closely with Compliance to deliver timely and quality written correspondence. Additionally, the role includes workload management for cross-functional teams, hiring staff, developing key business tactics, and proactively resolving potential issues. The position also requires creating and maintaining a team culture focused on customer satisfaction and professional support, driving improvements in business processes, and serving as a subject matter expert for documenting new procedures and business process maps.
