Asset Recovery Specialist

SWBC•San Antonio, TX

About The Position

SWBC is seeking a talented individual to assist in the sale of recovered vehicles to offset losses and assist client's in recovering their collateral. Why you'll love this role: This role will provide you with an understanding of how recovered collateral plays a large factor within the auto industry. Inception, lien perfection, recovery and collateral sales occur daily within this department. A willingness to learn in a fast-paced environment is the key to success in this field. Essential duties include the following: Ensures that vehicles delivered to auctions nationwide are correctly stocked as SWBC units; requests condition reports from auction and entered into the claim diary; prints vehicle values and any damages are reviewed with the supervisor; requests is made to the auction and followed closely until the vehicle is ready for sale if any reconditioning is approved; provides the auction with required title documents and supervisors floor pricing to set for sale; and forwards any auction bids directly to supervisor for counter, decline, or sale approval. Verifies all title documents and DMV processes; submits title packets to the particular DMV or title vendor for lien perfection; and informs both the Claims and Asset Recovery Departments of any changes to titling laws that will affect lien perfection. Ensures titles, current inventory, sold vehicles, complete/dormant files, paid claim files, and stored files are correctly listed in the Asset Recovery Logs. Processes reassignments to our vendors by providing all required documents. Maintains frequent contact with vendors and repossession agents to ensure recovered vehicles are delivered to auction in a timely manner. Enters updates from vendors into our history and provides clients with their weekly updates. Contacts tow facilities and law enforcement offices to provide documents and payment information needed for release of impounded units; and schedules pick-up and delivery to auction through independent repossession agents. Reviews all vendor invoices for accuracy before submitting to supervisor for payment approval. Reviews all documents provided by clients for Skip Assignments Prepares Letters of Intent and Guarantee of Title for supervisor review at the time of repossessions; inventories completed files for secure storage and orders any needed files from storage; and develops supply request for approval. Ensures reports associated with assignments, repossessions, titles and sales are maintained.

Requirements

High School Diploma or equivalency
At least one (1) year of customer service, collections, auto remarketing or related experience
Working knowledge of current office related computer programs to include MS Word and Excel
Excellent interpersonal, organizational, and telephone etiquette skills
Strong workflow and communication skills, both in written and verbal
Able to type a minimum of 60 wpm accurately
Able to sit for long periods of time while processing recovered vehicle information
Able to stand, stoop, and kneel for long periods of time while filing and maintaining inventory
Able to lift and carry 10-20lbs of documents and other records as needed

Responsibilities

Ensures that vehicles delivered to auctions nationwide are correctly stocked as SWBC units
Requests condition reports from auction and entered into the claim diary
Prints vehicle values and any damages are reviewed with the supervisor
Requests is made to the auction and followed closely until the vehicle is ready for sale if any reconditioning is approved
Provides the auction with required title documents and supervisors floor pricing to set for sale
Forwards any auction bids directly to supervisor for counter, decline, or sale approval
Verifies all title documents and DMV processes
Submits title packets to the particular DMV or title vendor for lien perfection
Informs both the Claims and Asset Recovery Departments of any changes to titling laws that will affect lien perfection
Ensures titles, current inventory, sold vehicles, complete/dormant files, paid claim files, and stored files are correctly listed in the Asset Recovery Logs
Processes reassignments to our vendors by providing all required documents
Maintains frequent contact with vendors and repossession agents to ensure recovered vehicles are delivered to auction in a timely manner
Enters updates from vendors into our history and provides clients with their weekly updates
Contacts tow facilities and law enforcement offices to provide documents and payment information needed for release of impounded units
Schedules pick-up and delivery to auction through independent repossession agents
Reviews all vendor invoices for accuracy before submitting to supervisor for payment approval
Reviews all documents provided by clients for Skip Assignments Prepares Letters of Intent and Guarantee of Title for supervisor review at the time of repossessions
Inventories completed files for secure storage and orders any needed files from storage
Develops supply request for approval
Ensures reports associated with assignments, repossessions, titles and sales are maintained