Member Care Support and Asset Management - Asset Recovery Specialist
About The Position
You support Golden 1’s financial health and member experience by responsibly managing non‑performing asset accounts through accurate processing, regulatory compliance, and effective coordination with third‑party collection partners. You are a detail‑oriented and member‑focused recovery professional who applies sound judgment, industry knowledge, and critical thinking to resolve complex delinquency matters while maintaining Golden 1’s commitment to fairness, dignity, and respect. You collaborate across Member Care, Compliance, and external partners to translate account insights, performance trends, and regulatory requirements into timely actions that optimize recovery outcomes, reduce risk, and support sustainable organizational results.
Requirements
- H.S. Diploma or General Education Degree (GED)
- 3+ years performing collection duties within The Golden 1 Credit Union, as well as experience in areas dealing with VISA, Negative Shares, and Loans required
Responsibilities
- Assign non-performing asset accounts to third party collection agencies using established criteria.
- Recall non-performing asset accounts from third party collection agencies due to inactivity, litigation and bankruptcy.
- Process suit authorizations, negotiation offers, verifications of debt (VODs), complaints and disputes in a timely manner.
- Assist with the postings of remittances from third party collection agencies.
- Perform research for management and third party collection agencies to assist in the response to complaints, disputes and balance updates.
- Review for accuracy and submit monthly invoices for payment processing.
- Address payment discrepancies with third party collection agencies – send follow-up requests to correct billing.
- Track and report to management the third party collection agency results. Assist management with the analysis – utilize industry knowledge and critical thinking to provide recommendations to enhance third party collection agency performance.
- Participate in monthly vendor compliance and production meetings.
- Conduct periodic reviews of third party collection agency processes and procedures to ensure consistency with the industry’s standard best practices, the Credit Union’s core values and regulatory compliance.
- Possess a high level of knowledge of the Credit Union’s products and services, and areas of specialty in Member Care such as negative shares, repossessions, suits, foreclosures, bankruptcies, reinstatement and redemption, charged-off accounts, and expulsions.
- Maintain a thorough understanding of state, federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws. Monitor the compliance of Credit Union policies and Fair Debt Collection Act Practices.
- Ability to thoroughly review and document accounts with appropriate notation.
- Develop and maintain positive relations with Credit Union members, departments, and branches discussing sensitive personal financial circumstances in a tactful manner.
- Research and respond to inquiries from members and other Credit Union departments and branches on delinquent loans and account problems.
- Support Member Care and Credit Union goals by meeting expected performance standards.
- Assist other areas of Member Care as needed/when available.
- Assist Manager/Supervisor with special tasks or projects as needed.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
