Asset Recovery Officer
About The Position
Responsible for originating both incoming and outgoing collection telephone calls to customers to establish payment arrangements on past due installment loans. Responsible for queue management of advanced collection activity, specifically late stage delinquent accounts for consumer and business installment loans. Responsible for serving as a subject matter expert for credit card and installment loan collection activity, repossession process, Member Assistance programs, and communications with customers. Effectively communicate with internal and external customers including repossession and remarketing vendors. Responsible for having an advanced knowledge of documentation methods for all collection activities in a concise and accurate manner utilizing available systems and tools. Perform advanced skip-tracing activities. Review and recommend accounts for legal action and/or repossession when needed. Prepares all necessary letters as required for the repossession and remarketing process.
Requirements
- High school diploma or GED required with some college credit preferred
- Two years experience in a repossession department
- Prior experience in locating members (customers), collateral, and/or other assets through the use of various skip tracing tools
- Knowledge of all rules and regulations relating to the process of repossession and liquidation of repossessed collateral
- Two years experience in an office environment, preferably in a financial institution
- Experience with remarketing and otherwise disposing of collateral recovered including repossessions, impounds, voluntary surrenders and bankruptcies
Responsibilities
- originating both incoming and outgoing collection telephone calls to customers to establish payment arrangements on past due installment loans
- queue management of advanced collection activity, specifically late stage delinquent accounts for consumer and business installment loans
- serving as a subject matter expert for credit card and installment loan collection activity, repossession process, Member Assistance programs, and communications with customers
- Effectively communicate with internal and external customers including repossession and remarketing vendors
- having an advanced knowledge of documentation methods for all collection activities in a concise and accurate manner utilizing available systems and tools
- Perform advanced skip-tracing activities
- Review and recommend accounts for legal action and/or repossession when needed
- Prepares all necessary letters as required for the repossession and remarketing process
Benefits
- Affordable Medical, Dental and Vision coverage
- Outstanding 401k – Employer match up to 5%
- Paid Volunteer Hours
- Accrued Paid Time Off (PTO) & Paid Holidays
- Life Insurance and Long-Term Disability (company paid)
- Continuing Education Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
