Asset Recovery Officer

Farm Bureau Bank•San Antonio, TX

1d•Onsite

About The Position

Why Us? The Farm Bureau Bank team is rooted in service, strong relationships, and meaningful results. We offer financial services that support hardworking individuals who recognize the vital role of farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry. Farm Bureau Bank. Not just branches. Roots. FBB team members enjoy competitive compensation and generous benefits. Affordable Medical, Dental and Vision coverage Outstanding 401k – Employer match up to 5% Paid Volunteer Hours Accrued Paid Time Off (PTO) & Paid Holidays Life Insurance and Long-Term Disability (company paid) Continuing Education Opportunities View all available benefit options at Farmbureau.bank . Hiring for an in-person role in San Antonio, Texas only, with potential for hybrid schedule after 90 days. Hourly plus incentives (eligible after 90 days of employment) What you'll get to do: Responsible for originating both incoming and outgoing collection telephone calls to customers to establish payment arrangements on past due installment loans. Responsible for queue management of advanced collection activity, specifically late stage delinquent accounts for consumer and business installment loans. Responsible for serving as a subject matter expert for credit card and installment loan collection activity, repossession process, Member Assistance programs, and communications with customers. Effectively communicate with internal and external customers including repossession and remarketing vendors. Responsible for having an advanced knowledge of documentation methods for all collection activities in a concise and accurate manner utilizing available systems and tools. Perform advanced skip-tracing activities. Review and recommend accounts for legal action and/or repossession when needed. Prepares all necessary letters as required for the repossession and remarketing process. Education and Experience: High school diploma or GED required with some college credit preferred. Two years experience in a repossession department. Prior experience in locating members (customers), collateral, and/or other assets through the use of various skip tracing tools. Knowledge of all rules and regulations relating to the process of repossession and liquidation of repossessed collateral. Two years experience in an office environment, preferably in a financial institution. Experience with remarketing and otherwise disposing of collateral recovered including repossessions, impounds, voluntary surrenders and bankruptcies. Qualifications Farm Bureau Bank is an equal opportunity/affirmative action employer and complies with all applicable federal, state, and local fair employment practices laws. Farm Bureau Bank strictly prohibits and does not tolerate discrimination against team members, applicants, or any other covered persons because of race, color, religion or creed, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and gender identity) age, physical or mental disability, citizenship, veteran status, or genetic information, or any other characteristic protected by applicable federal, state, or local law. All team members and anyone doing business with the Bank (including vendors, clients, and visitors) are prohibited from engaging in unlawful discrimination. This applies to all employment actions, including but not limited to, recruitment, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Requirements

High school diploma or GED required with some college credit preferred.
Two years experience in a repossession department.
Prior experience in locating members (customers), collateral, and/or other assets through the use of various skip tracing tools.
Knowledge of all rules and regulations relating to the process of repossession and liquidation of repossessed collateral.
Two years experience in an office environment, preferably in a financial institution.
Experience with remarketing and otherwise disposing of collateral recovered including repossessions, impounds, voluntary surrenders and bankruptcies.

Responsibilities

Responsible for originating both incoming and outgoing collection telephone calls to customers to establish payment arrangements on past due installment loans.
Responsible for queue management of advanced collection activity, specifically late stage delinquent accounts for consumer and business installment loans.
Responsible for serving as a subject matter expert for credit card and installment loan collection activity, repossession process, Member Assistance programs, and communications with customers.
Effectively communicate with internal and external customers including repossession and remarketing vendors.
Responsible for having an advanced knowledge of documentation methods for all collection activities in a concise and accurate manner utilizing available systems and tools.
Perform advanced skip-tracing activities.
Review and recommend accounts for legal action and/or repossession when needed.
Prepares all necessary letters as required for the repossession and remarketing process.