Asset Quality Specialist II

Peoples Security Bank & Trust Company•Old Forge, PA

About The Position

General Responsibilities: Responsible for performing collection activities and adjusting delinquent accounts by corresponding with customers by telephone and/or written communication; achieving goals as established in the Credit Division’s annual operating plan; complying with operating policies and procedures established for the collection function; communicating with appropriate personnel; responding to inquiries or requests for information; maintaining appropriate records and providing assigned reports. Essential Duties: Performs collection activities and adjusts delinquent accounts by corresponding with customers by telephone and/or written communication as illustrated by the following: Plans, organizes, coordinates, and carries out charge card collection functions. Investigates delinquent accounts for collection of monies due. Gathers and investigates financial information from various credit sources. Ensures proper compliance with payment agreements and schedules. Maintains and updates fiscal records regarding collections. Handles magistrate complaints and attends hearings. Ancillary Duties: Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch and lift up to 25 pounds. This position requires regular use of a computer. Peoples Security Bank and Trust Company is an Equal Opportunity Employer

Requirements

High school diploma or equivalent.
Must demonstrate strong communication skills
proficient mathematics skills
proficient interpersonal relations skills
proficient PC skills
proficient knowledge of applicable software programs including Microsoft Word and Excel
knowledge of laws, rules, and regulations governing collection functions, as well as the bank products and procedures.
A minimum of four (4) year’s account collection experience normally required.
Prior experience within the Credit Department and/or experience with various departments of the bank and the functions of each normally required.

Responsibilities

performing collection activities
adjusting delinquent accounts by corresponding with customers by telephone and/or written communication
achieving goals as established in the Credit Division’s annual operating plan
complying with operating policies and procedures established for the collection function
communicating with appropriate personnel
responding to inquiries or requests for information
maintaining appropriate records and providing assigned reports
Plans, organizes, coordinates, and carries out charge card collection functions.
Investigates delinquent accounts for collection of monies due.
Gathers and investigates financial information from various credit sources.
Ensures proper compliance with payment agreements and schedules.
Maintains and updates fiscal records regarding collections.
Handles magistrate complaints and attends hearings.
Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.