Asset Protection Specialist | Garden State Plaza

Lululemon Athletica Inc•East Rutherford, NJ

46d•Onsite

About The Position

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people. The Asset Protection team fosters a culture of safety and security, empowering individuals and teams to ensure the well-being of our people and business. We are responsible for asset protection across regions, partners, and business units, aligning with gratitude and appreciation. The Asset Protection Specialist plays a critical role in educating and enrolling retail store teams in our global priorities: Well Being, Risk Mitigation, Financial Value, and Social Impact. The Asset Protection Specialist works primarily on the retail floor, reporting directly to the Asset Protection Manager and connecting regularly with the Store Manager. They collaborate with the store team to ensure excellence in Asset Protection, promoting a safe and secure environment for guests and staff. By maintaining a visible, professional presence, greeting and interacting with guests, and educating the team on safety and security practices, they work to prevent loss. They also collaborate with the Assistant Manager(s) and Product Operations Lead to ensure compliance with standard operating procedures (SOPs) and best practices for Inventory and Operational Excellence.

Requirements

Legally authorized to work in the country where the store is located.
Must be 18 years or older.
Ability to travel to the assigned store(s).
Flexible schedule, including evenings, weekends, and holidays based on business need
Ability to work as part of a team and independently.
Ability to maintain a visible presence throughout the store.
Calm demeanor in stressful situations.
Comfortable working in an environment with bright lights and loud music.
Strong ethical standards and ability to handle confidential information with accuracy and discretion.
Previous customer service experience with frequent customer interactions.
Previous leadership experience, coaching others to achieve performance goals.

Nice To Haves

Education: High school diploma, GED, or equivalent.
Experience: 1 year of retail/sales leadership experience.
Collaboration: Direct or indirect experience in retail Asset Protection or lost prevention, and/or law enforcement.

Responsibilities

Understand and communicate lululemon Asset Protection policies and applicable operating procedures at their respective location(s).
Maintain a visible presence at the store entrance to ensure a welcoming, safe, and secure environment.
Lead and support emergency and crisis incidents affecting the store.
Address team well-being and safety concerns, reporting incidents promptly to store leadership and asset protection support teams.
Partners with the Store Manager and Assistant Managers who are responsible for training the team to report theft or fraud incidents consistently, providing education to eliminate bias.
Maintain strong relationships with law enforcement officials to facilitate effective communication and cooperation.
Supports ongoing training on AP-related topics as needed, adding additional context and clarification when delivered in monthly staff meetings
Ensure 100% compliance with quarterly First Aid Training, conduct monthly safety walkthroughs, and administer physical and psychological First Aid as needed.
Review inventory accuracy reports and create action plans to address compliance and operational gaps.
Support the team in resolving AP-related guest feedback and addressing concerns or escalations.
Move dynamically on the floor to address escalations, support the team, and meet the needs of the business.
Interact with guests to ensure a great guest experience in a manner that values guests' time
Partner with floor leaders to assess and address Asset Protection risks, gathering intelligence from store leaders and field asset protection team.
Foster a respectful and inclusive team environment, welcoming and celebrating differences.
Establish supportive relationships with all team members.
Educate and coach leadership on effective theft and safety reporting to ensure consistency when the AP Specialist is not present.
Educate the store team on risk-related incidents affecting the community.
Collaborate with AP Partner and ORC Investigators to enhance theft-related reporting and response quality.
Build relationships with neighboring retailers, property security teams, and in-region lululemon stores to mitigate risk.
Working directly with local law enforcement on case building, reporting, and legal proceedings.
Report directly to the Asset Protection Manager and maintain a dotted line reporting relationship with the Store Manager.
Adhere to People Safety policies and procedures to maintain a safe work environment.
Perform tasks in compliance with applicable policies, procedures, and laws.
Input theft, fraud, or safety incidents into case management systems to support investigations.
Review SOP compliance and accuracy in Inventory Operations, collaborating with in-store product and operations leaders to determine actions and provide necessary training.
Monitor compliance with opening and closing processes.