Asset Protection Specialist

H&M Group • New York, NY

2h • Onsite

About The Position

As a Full-time Asset Protection Specialist, your main focus is to help deliver an excellent customer experience while promoting a strong culture of safety, security, and loss prevention within an assigned H&M store. This role provides a highly visible presence in the store, helping deter theft, support store operations, and maintain a safe environment for customers and employees. The Asset Protection Specialist also acts as a resource on loss trends, security procedures, and organized retail crime (ORC), partnering closely with Store Leadership and the Security Function. This on-site role is based out of the Queens Center Mall - 90-15 Queens Blvd, Elmhurst, NY 11373.

Requirements

• Strong verbal and written communication skills, with the ability to interact effectively across all levels of the organization
• Demonstrated customer service skills and a commitment to creating a safe and positive environment for colleagues and and customers
• 1–2 years of retail loss prevention or related experience; familiarity with retail operations or security practices is a plus
• Ability to monitor and navigate the sales floor for extended periods (up to 8 hours)
• Self-motivated and capable of working independently while collaborating with a team when needed

Nice To Haves

• CPR and/or First Aid certification is preferred

Responsibilities

• Maintain a welcoming and professional presence at store entrances and on the sales floor, engaging customers to support a positive experience
• Act as a visible representative of H&M, balancing strong customer service with awareness of store activity
• Greet customers as an H&M representative, promoting strong customer service while serving as a visible deterrent to theft
• Respond calmly to security alarms, verifying purchases in a polite and professional manner verifying purchases or reviewing bags in accordance with company guidelines
• Perform regular safety and security checks, identifying risks and communicating hazards to store leadership
• Support ongoing compliance routines, including sensor audits and adherence to company policies and procedures
• Complete routine checks of security equipment and escalate any issues promptly to the Security Team
• Partner with Store Management to ensure consistent execution of operational and security standards and to ensure all team members consistently follow company policies and procedures
• Support and enforce proper access control procedures for customers, employees, and vendors
• Assist leadership team with de-escalating challenging situations, maintaining a calm and professional, and supportive approach
• Support loss prevention efforts through proactive presence and awareness
• Conduct respectful, visual-only employee bag checks in line with company guidelines
• Partner with the Loss Prevention team on CCTV monitoring and investigations
• Promote a strong culture of health, safety, security, loss prevention, and accountability within the store prevention to reduce incidents and protect the store environment
• Contribute to an environment that protects people, product, and the overall store experience

Benefits

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match 401k, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees